Carlos Solomon
Tallahassee,FL
Summary
Knowledgeable Business Technician bringing more than 15 years of experience in customer service. Experienced in promoting customer satisfaction, products and proactive solutions to diverse business needs and concerns. Quick learner, agile problem-solver and punctual professional with a superior work ethic and advanced skills in computer hardware and software.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Business Technician
Comcast Cable Company
TALLAHASSEE, United States
07.2006 - Current
- Performs business service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap or network access point (NAP) to the customer's demarcation point. Installs and removes customer premise equipment (CPE) in order to provide customers with upgrades or downgrades in service.
- In support of business Wi-Fi installation and trouble calls, determines the appropriate placement of devices and design of Wi-Fi network taking into consideration Wi-Fi channels, co-channel interference, and channel utilization. Determines appropriate use of device options and provides advanced customer education to set appropriate expectations.
- Completes network installations using networking fundamental topics including IP addressing, subnetting, IP routing protocols, and LAN (local area network) and WAN (wide area network) concepts and configurations.
- Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements, and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. Installs and configures static internet protocols (IPs), as needed, on business internet installations. Saves and loads customer configuration files during swaps or upgrades that may contain customer local area network (LAN) gateway modifications, port forwarding, port assignment, or static IPs.
Maintenance Technician
Florida State University
TALLAHASSEE, FL
02.2005 - 07.2006
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Field Artillery Cannon Crewmember
US Army
07.1997 - 07.2003
- Supervise handling, transportation, accountability, and distribution of ammunition. Assists section chief in supervision of howitzer operations, maintenance, and training.
- Operated high technology cannon artillery weapon systems.
- Load and fired 109A5 and 109A6 howitzers.
- Used computer-generated fire direction data to set elevation of cannon tube for loading and firing.
- Drives and operates heavy and light wheeled trucks and tracked vehicles.
- Communicate using voice and digital wire and radio equipment.
- Maintain operational readiness of vehicles and equipment.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ 01.2019 - Current
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ 01.2019 - 04.2020
Career Diploma - PC Maintenance And Repair
Penn Foster Career School
Scranton, PA 05.2012 - 05.2013
Diploma - Field Artillery
US Army Field Artillery School
Fort Sill, OK 07.1997 - 11.1997
Skills
Troubleshooting skills
Timeline
Bachelor of Science - Information Technology
University of Phoenix
01.2019 - Current
Associate of Arts - Information Technology
University of Phoenix
01.2019 - 04.2020
Career Diploma - PC Maintenance And Repair
Penn Foster Career School
05.2012 - 05.2013
Business Technician
Comcast Cable Company
07.2006 - Current
Maintenance Technician
Florida State University
02.2005 - 07.2006
Field Artillery Cannon Crewmember
US Army
07.1997 - 07.2003
Diploma - Field Artillery
US Army Field Artillery School
07.1997 - 11.1997
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