Steven Braasch
Communications Technician
Adairsville,GA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Business Technician
Comcast
Canton, GA
01.2009 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Kitchen Manager
Beef 'O' Brady's
Canton, GA
01.2003 - 01.2009
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Highschool Diploma -
Woodstock High School
Woodstock, GA 06.1998 - 06.2002
Skills
Communication management
Timeline
Business Technician
Comcast
01.2009 - 02.2023
Kitchen Manager
Beef 'O' Brady's
01.2003 - 01.2009
Highschool Diploma -
Woodstock High School
06.1998 - 06.2002