Carlos Sta Ana
Charlotte,NC
Overview
26
26
years of professional experience
Work History
Billing Analyst
Spectrum
Charlotte, NC
11.2023 - Current
- Gathered information to produce accounts payable reports for review.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
Inbound Sales Representative
Life Protect 24/7
Norfolk, VA
04.2021 - 07.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved established sales targets by generating new customer accounts.
- Applied good listening skills to determine customer preferences and financial limits.
Human Resources Coordinator
Conduent HR Services
Chesapeake, VA
03.2020 - 03.2021
- Developed employee orientation and training programs for new hires.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Handled confidential information with discretion and sensitivity.
Sales and Leasing Consultant
Major World
New York, NY
10.2018 - 02.2020
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Implemented sales plans for advertising by identifying and calling on prospects.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Sales and Leasing Consultant
Toyota Motor
Chesapeake, VA
05.2017 - 09.2018
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Participated in team meetings to discuss progress towards goals or brainstorm ideas for future campaigns.
Inbound Sales Representative
Cox Communications
Chesapeake, VA
12.2014 - 04.2017
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved established sales targets by generating new customer accounts.
- Closed sales by building rapport and overcoming objections.
Risk Operations Analyst
JPMorgan Chase
Manila, Philippines
06.2009 - 05.2014
- Acquired risk-related data from external and internal resources.
- Reviewed customer accounts for suspicious activity or fraud attempts, escalating any issues as needed.
- Performed detailed analysis of financial statements to assess creditworthiness of customers and clients.
Sales Officer
Healthways
Manila, Philippines
03.2008 - 05.2009
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
Sales and Marketing Manager
Sto. Domingo Insurance Agency
Manila, Philippines
06.1999 - 03.2008
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
- Conducted market research and reported on competitors.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Marketing Management
Philippine School of Business Administration
Philippines04-1999
High School Diploma -
Roosevelt College
Philippines03-1993
Skills
- Accounts payable
- Financial reporting
- Billing software
- Data analysis
- Credit management
- Customer service
Timeline
Billing Analyst
Spectrum
11.2023 - Current
Inbound Sales Representative
Life Protect 24/7
04.2021 - 07.2023
Human Resources Coordinator
Conduent HR Services
03.2020 - 03.2021
Sales and Leasing Consultant
Major World
10.2018 - 02.2020
Sales and Leasing Consultant
Toyota Motor
05.2017 - 09.2018
Inbound Sales Representative
Cox Communications
12.2014 - 04.2017
Risk Operations Analyst
JPMorgan Chase
06.2009 - 05.2014
Sales Officer
Healthways
03.2008 - 05.2009
Sales and Marketing Manager
Sto. Domingo Insurance Agency
06.1999 - 03.2008
Bachelor of Science - Marketing Management
Philippine School of Business Administration
High School Diploma -
Roosevelt College