Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Tapia

Lake Villa,IL

Summary

Motivated and dependable individual with three years of experience in the customer service industry at Domino's Pizza, which was my first and only position to date. Bilingual in English and Spanish, with strong communication skills that allow for effective interaction with a diverse customer base. Known for providing excellent customer service, resolving issues efficiently, and following established processes to ensure high-quality service. A fast learner with a strong work ethic, now seeking to step out of my comfort zone and take on new challenges in a different work environment.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Domino's Pizza
Highland Park, IL
12.2023 - Current
  • Trained and supervised team members to enhance service efficiency and customer satisfaction.
  • Implemented inventory management systems to streamline stock control and reduce waste.
  • Coordinated staff schedules to optimize labor resources during peak hours.
  • Developed training materials for new hires to ensure consistent operational standards.
  • Monitored food safety protocols to maintain compliance with health regulations.
  • Fostered a positive work environment that encouraged teamwork and employee retention.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08-2025

Skills

  • Customer service
  • Staff supervision
  • Project management abilities
  • Workplace safety compliance
  • Active listening
  • Positive attitude
  • Professionalism
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Domino's Pizza
12.2023 - Current

High School Diploma -

Penn Foster Career School