CARLOS TAPIA
11301 Euclid St Spc 104 Garden Grove
Summary
Dynamic retail professional with extensive store management experience at Louis Vuitton Bloomingdale's. Proven track record in driving sales and enhancing client relationships through exceptional service and product knowledge. Bilingual in English and Spanish, skilled in inventory control and team leadership, consistently exceeding sales goals while fostering a collaborative environment.
Overview
17
17
years of professional experience
Work History
Expert Client Advisor - Womens Shoes
Louis Vuitton Bloomingdales
Costa Mesa
11.2021 - Current
- Managed women's shoe department, establishing objectives and delivering product knowledge training.
Facilitated daily team interactions and organized monthly progress meetings.
Guided team to maintain high standards and meet departmental goals. - Drove personal sales while supporting management on the sales floor to enhance overall customer experience.
- Provided personalized luxury service to enhance client satisfaction and loyalty.
- Analyzed client needs to recommend tailored product selections, enhancing personalized shopping experiences.
- Collaborated with team members to maintain an organized and visually appealing environment.
Assistant Store Manger
Lamps Plus
Brea
08.2020 - 11.2021
- Enhanced customer experience by actively addressing customer needs.
- Guided staff to meet or exceed sales goals.
- Conducted interviews and led training for new hires.
- Developed staff expertise in vendor and product knowledge across departments.
- Managed inventory levels to ensure product availability.
- Maintained store appearance and met all visual standards in the showroom.
- Implemented corporate HR, loss prevention, security, and accounting policies.
Store Manager
Melissa Shoes USA
Torrance
10.2016 - 08.2020
- Drove results by exceeding store goals daily, monthly, and quarterly, contributing to overall annual plan success.
- Hire, train, and recruit sales associates and keyholders to ensure we are providing our customers the best customer service experience, along with extensive product knowledge training and selling techniques.
- Coordinated employee scheduling, managed payroll, and tracked inventory levels to ensure operational efficiency.
- Organized events and facilitated pop-up shops to build clientele relationships and enhance brand awareness.
- Utilized Microsoft Excel, Word, and PowerPoint for data analysis and document creation, supporting effective presentations.
Sales Supervisor
Michael Kors
Brea
06.2009 - 10.2016
- Advanced from sales associate to top selling manager through strong performance and leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding personal sales and clientele goals.
- Ensure all staff are exceeding sales and executing superior customer service.
- Implemented strategies to enhance business performance.
- Cross-trained and supported customer service representatives to ensure seamless service delivery.
- Conducted hiring and training for seasonal staff to enhance team readiness for Holiday 2014.
- Run multiple successful inventory counts.
- Coordinated schedules for events and meetings.
Education
High School Diploma -
Savanna High School
Anaheim,CA06-2005
Some College (No Degree) - Music Education
Fullerton College
Fullerton, CASkills
- Store management expertise
- Bilingual communication (English/Spanish)
- Inventory control
- Visual merchandising
- Client relationship focus
- Sales orientation
- Point of sale systems
- Microsoft Office proficiency
- Microsoft Excel
- Product knowledge
- Team leadership
- Effective communication
Timeline
Expert Client Advisor - Womens Shoes
Louis Vuitton Bloomingdales
11.2021 - Current
Assistant Store Manger
Lamps Plus
08.2020 - 11.2021
Store Manager
Melissa Shoes USA
10.2016 - 08.2020
Sales Supervisor
Michael Kors
06.2009 - 10.2016
High School Diploma -
Savanna High School
Some College (No Degree) - Music Education
Fullerton College