Megan Peterson
Solomon,KS
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Loves Travel Stop
Abilene, Kansas
10.2022 - Current
- Managed daily operations to ensure smooth workflow across all departments.
- Oversaw staffing schedules to ensure adequate coverage and meet operational demands.
- Coordinated inventory management and supply chain processes to enhance accuracy and reduce delays.
- Implemented policies and standard operating procedures to improve quality, elevate customer service, and streamline logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Trained and mentored team members on company policies and procedures.
Restaurant General Manager
Hardee's
Abilene, KS
01.2022 - 10.2022
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff scheduling to optimize labor costs and coverage.
- Executed inventory management and customer service tasks to enhance overall store efficiency.
- Executed product ordering to maintain freshness for guests.
- Managed truck inventory to ensure optimal stock levels and product availability.
- Handled cash transactions while maintaining financial accuracy.
- Conducted critical walks to verify compliance with operational standards.
- Ensured adherence to food safety procedures at all times.
- Completed daily paperwork to ensure accurate record-keeping.
Hair Stylist
Xpressions Beauty Studio
Abilene, KS
09.2019 - 02.2020
- Performed haircutting and styling services tailored to individual client preferences.
- Applied various hair coloring techniques using high-quality products.
- Consulted with clients to personalize hairstyles and services based on individual preferences.
- Educated clients on effective hair care and maintenance techniques to enhance hair health.
- Greeted customers and managed appointment scheduling to ensure efficient service flow.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Assistant Manager
Love's Travel Stops & Country Stores
Abilene, KS
07.2018 - 09.2019
- Executed daily operations while delivering exceptional customer service.
- Handled monetary transactions with accuracy and integrity.
- Created weekly schedules and processed payroll to ensure timely staff compensation.
- Managed overstock processes and organized truck deliveries efficiently.
- Reset plan-o-grams to optimize product placement and visibility.
- Thrived in fast-paced environments, maintaining an upbeat demeanor.
- Completed daily paperwork to ensure accurate record-keeping.
- Maintained cleanliness of ovens, restrooms, showers, and front counters.
Dairy Manager
West Country Mart
Abilene, KS
07.2017 - 06.2018
- Supervised daily operations of dairy department, ensuring smooth workflow and customer satisfaction.
- Managed inventory levels and ensured product availability for customers.
- Executed daily truck ordering to maintain consistent inventory levels and minimize stockouts.
- Restocked and faced shelves to enhance product visibility and drive customer engagement.
- Removed outdated items to ensure product freshness.
- Reset and cleaned coolers to maintain hygiene standards.
- Displayed weekly advertisements to promote sales effectively.
- Utilized experience in customer service within fast-paced environments to enhance efficiency.
Assistant Manager
Dollar General
Salina, KS
02.2017 - 07.2017
- Handled customer returns and exchanges, contributing to improved satisfaction.
- Developed customer service skills in retail environments.
- Coordinated unloading and loading of trucks, effectively managing stock and overstock.
- Maintained organized stock levels for improved inventory management.
- Reset plan-o-grams to optimize product placement.
- Conducted daily money counting and prepared necessary paperwork.
- Thrived in fast-paced settings while acquiring new skills.
Manager
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
07.2016 - 02.2017
- Demonstrated expertise in customer service, enhancing client satisfaction and loyalty.
- Developed weekly schedules to optimize staffing levels and support operational needs.
- Executed bank runs and managed cash handling to ensure financial accuracy.
- Oversaw overstock procedures and organized incoming deliveries.
- Reset plan-o-grams to optimize product placement and visibility.
- Thrived in fast-paced environments, maintaining an upbeat demeanor.
- Maintained cleanliness of ovens, restrooms, and front counters to enhance customer experience.
- Completed daily paperwork accurately and on time.
Stylist
Great Clips
Emporia, KS
09.2015 - 07.2016
- Provided exceptional haircuts and styling services to diverse clients.
- Consulted with clients on style preferences and hair care options.
- Streamlined appointment scheduling and client management using salon software to enhance service efficiency.
- Ensured cleanliness and organization of workstations to create a welcoming environment for clients.
Assistant Manager
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
05.2015 - 07.2016
- Managed overstock and organized incoming deliveries to ensure timely product availability.
- Reset plan-o-grams to enhance product visibility and drive sales.
- Thrived in fast-paced work settings, adapting quickly to changing demands.
- Demonstrated proficiency in Microsoft Excel and Word for data management tasks.
- Completed daily paperwork on schedule to support operational efficiency.
- Ensured cleanliness of restrooms and front counters to maintain hygiene standards.
- Performed diesel clean-up to maintain safety and compliance.
Cashier
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
09.2014 - 05.2015
- Experienced in customer service, Microsoft Excel/word.
- Excel in fast paced environment, up beat.
- Doing overstock/working truck when delivered.
- Resetting plan-o-grams.
- Cleaning restrooms, front counters, filling propane tanks.
- Diesel/gas clean ups.
Cashier
West Country Mart
Abilene, KS
06.2011 - 08.2014
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Ensured cleanliness and orderliness of checkout area and store front.
- Stocked shelves and organized merchandise for easy access.
- Executed additional tasks as assigned by management to support store operations.
Education
Cosmetology/Makeup Artistry -
Bellus Academy
Manhattan, KS08-2014
Diploma in General studies -
Chapman High School
Chapman, KS05-2013
Skills
- Inventory management
- Inventory management and scanner
- Quality control standards
- Budget and P&L management
- Process optimization
- Employee training and onboarding
- Policies and procedures implementation
- Store management expertise
- Merchandising strategies
- Makeup application techniques
- Budget management
- Customer relations
- Time management
- Policy implementation
- Schedule management
- Problem solving abilities
- Health and safety compliance
- Team building/leadership
- Team building initiatives
- Team leadership
- Workflow planning
- Employee training
- Work flow planning
- Makeup application techniques
- Hair styling skills
- Effective communication
Certification
Cosmetologist, 08/17, 08/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Loves Travel Stop
10.2022 - Current
Restaurant General Manager
Hardee's
01.2022 - 10.2022
Hair Stylist
Xpressions Beauty Studio
09.2019 - 02.2020
Assistant Manager
Love's Travel Stops & Country Stores
07.2018 - 09.2019
Dairy Manager
West Country Mart
07.2017 - 06.2018
Assistant Manager
Dollar General
02.2017 - 07.2017
Manager
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
07.2016 - 02.2017
Stylist
Great Clips
09.2015 - 07.2016
Assistant Manager
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
05.2015 - 07.2016
Cashier
Short Stop Convenience Store (Leiszler Oil Company, Inc.)
09.2014 - 05.2015
Cashier
West Country Mart
06.2011 - 08.2014
Cosmetology/Makeup Artistry -
Bellus Academy
Diploma in General studies -
Chapman High School