Kendal Tharp
Independence
Summary
Retail manager with extensive experience in team leadership and operational excellence, seeking district manager role. Proven ability to communicate effectively across diverse teams and adapt strategies to meet varied cultural needs. Strong organizational skills with a track record of managing multiple priorities and delivering timely solutions. Committed to professional growth and achieving organizational goals through innovative problem-solving.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Center Sales Manager
European Wax Center
Newport
03.2025 - Current
- Managed daily operations, including scheduling, inventory management, and customer service
- Led a team of 12 employees, providing guidance and support to ensure efficient operations
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Collaborated with cross-functional teams to develop and execute marketing campaigns such as bridal shows and local marketing opportunities
- Facilitated daily and weekly meetings to set goals and provide coaching to team members.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
Store Manager
JoS. A Bank
Cincinnati
07.2024 - 03.2025
- Implemented strategies that consistently drove sales growth and met revenue targets
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented customer service initiatives that improved overall satisfaction ratings by 25%
- Led team meetings to communicate goals, update performance metrics, and enhance work environment
- Developed employee schedules aligned with business needs while managing labor costs within budget
- Ensured compliance with company policies, procedures, and safety regulations at all times
Store Manager
Sunglass Hut
01.2021 - 07.2024
- Led store in achieving sales plan objectives.
- Develop and manage Customer Service Strategies to deliver an A+ customer experience.
- Demonstrate and coach the consultative selling process, ensuring we are meeting all of the needs of the customer.
- Utilize effective scheduling practices to maximize sales while delivering on our customer service commitment.
- Build, develop and retain a team by providing consistent coaching and follow-up through various communication tools, such as weekly and daily check-ins, developmental conversations, growth plans and in-the-moment feedback.
- Managed budgets for payroll, supplies, shrink, and travel to ensure financial efficiency.
- Facilitated hiring by assessing and interviewing job applicants.
- Monitored current eyewear technologies and fashion trends.
- Oversaw and ran multiple units during manager shortages at other locations.
Store and Sales Manager
David's Bridal
2019 - 2021
- Meet or exceed all store conversion metrics and achieve daily, weekly, monthly and quarterly sales goals.
- Lead the store to make sales plan consistently, including monitoring of the Sales Floor, Customer Experience and Alterations Departments.
- Ensured management engaged with every customer's experience in-store to enhance CE scores.
- Executed promotions and maintained visual merchandising standards to drive customer engagement.
- Build positive, authentic relationships with customers and the sales team.
- Recruit, interview, hire and train candidates and new employees.
Financial Center Manager
Fifth Third Bank
01.2014 - 12.2019
- Won President's Circle accomplishment in 2018 based on branch productivity and operational excellence.
- Oversaw daily financial center operations, ensuring accountability and operational effectiveness.
- Led and coached a customer service and sales team, fostering a consultative approach to client interactions.
- Developed employees while ensuring compliance and risk management standards were met, promoting operational excellence.
Education
Some College (No Degree) - Psychology
Kentucky Christian University
Grayson, KYSkills
- Sales management
- Retail sales expertise
- Closing sales techniques
- Upselling strategies
- Sales negotiation tactics
- Consultative selling techniques
- Revenue growth strategies
- Merchandising expertise
- Operations management
- Store management expertise
- CRM system proficiency
- Computer literacy
- Microsoft Office proficiency
- Time management
- Organizational skills
- Prioritization skills
- Attention to detail
- Team leadership and collaboration
- Team development
- Sales coaching and training
- Customer engagement
- Leadership abilities
- Communication skills
- Relationship management strategies
- Problem solving skills
- Payroll management
- Customer service excellence
Certification
Driver's License
Accomplishments
- Presidents Circle 2018- Recognition of Sales and Operational Excellence- Fifth Third Bank
Affiliations
- Volunteer- Cincinnati Animal Care
- Volunteer- Soccer Coach
Timeline
Center Sales Manager
European Wax Center
03.2025 - Current
Store Manager
JoS. A Bank
07.2024 - 03.2025
Store Manager
Sunglass Hut
01.2021 - 07.2024
Financial Center Manager
Fifth Third Bank
01.2014 - 12.2019
Store and Sales Manager
David's Bridal
2019 - 2021
Some College (No Degree) - Psychology
Kentucky Christian University