Maliyah Walton
6345 Fruitridge Rd Sacramento,CA
Summary
Highly driven yet successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Skilled in Active listening and Problem solving in Challenging settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager in Training
Rally's Fast Food Restaurant
Sacramento, CA
06.2020 - 11.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
Medical/Hospitality Intern
WellSpace Health Alhambra Community Health Center
Sacramento, CA
08.2019 - 03.2020
- Provided highest quality customer service standards by anticipating customer needs.
- Assisted guests with requests by communicating with other team members.
- Provided friendly attentive service to guests, clarifying any customer issues or concerns.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Youth Aid
Bridge Network
Sacramento, CA
05.2019 - 08.2019
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Intern
City Hall District 4 -Vice Mayor Steve Hansen
Sacramento, CA
04.2017 - 06.2018
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
- Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Assisted organizational efforts by filing, entering data and answering phones.
Package Handler
FedEx
Sacramento, CA
03.2021 - 08.2021
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
In-Home Caregiver
HomeWell Senior Care
Roseville, CA
08.2021 - 11.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Crew Member
McDonald's
Sacramento, CA
08.2021 - 11.2021
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Gerber Jr/Sr High School
8401 Gerber Rd Ste A, Sacramento, Ca 9582809.2021
Skills
- Problem-solving abilities
- Adaptive team player
- High-energy attitude
- Workflow Optimization
- Proficient Customer Service Skills
- Organization
- Active listening
- Computer literacy
- Conflict resolution
- Adaptability
- Time management
- Self-Control
- Patience
- Spanish (intermediate)
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- MMA UWTA Grand National Championship- Teakwondo
Certification
- Certified Mandated Reporter, California Department of Social Services - 11/06/2020
- CA EFoodHandlers Training - 2021
- Certified Caregiver, HomeWell Care Services - 2021
- Certified Personal Trainer, NASM - 2021
letter(S) of Rec.
City Of Sacramento Vice Mayor Steve Hansen (03/11/2018)
-Providing letter of recommendation upon proficient work completion
Wellspace Medical Health (11/10/2020)
-Providing letter of recommendation upon proficient work completion
Affiliations
- Podcast Producer
- Pianist
- Reading
- Fitness
- Volunteer Work/Community involvement
- Traveling
Timeline
In-Home Caregiver
HomeWell Senior Care
08.2021 - 11.2021
Crew Member
McDonald's
08.2021 - 11.2021
Package Handler
FedEx
03.2021 - 08.2021
Manager in Training
Rally's Fast Food Restaurant
06.2020 - 11.2020
Medical/Hospitality Intern
WellSpace Health Alhambra Community Health Center
08.2019 - 03.2020
Youth Aid
Bridge Network
05.2019 - 08.2019
Intern
City Hall District 4 -Vice Mayor Steve Hansen
04.2017 - 06.2018
High School Diploma -
Gerber Jr/Sr High School