CARLOS VALENTIN ACOSTA
Peoria,AZ
Summary
Achieved high levels of customer satisfaction through effective store management and database administration expertise.
Delivered impactful solutions that fostered team collaboration and enhanced operational efficiency.
Recognized for outstanding communication skills and a results-oriented approach in driving business objectives.
Overview
15
15
years of professional experience
Work History
Pro Services Specialist
Lowe's
04.2025 - Current
- Provided expert assistance in product selection to enhance customer satisfaction and drive sales.
- Facilitated collaboration among team members to refine strategies for new professional services initiatives.
- Streamlined order processing procedures to improve efficiency and reduce lead times for customers.
- Conducted regular product knowledge sessions to ensure staff remained informed on industry trends and offerings.
- Analyzed customer data within CRM to identify sales opportunities and improve client engagement.
- Developed customer service strategies to enhance client satisfaction and retention.
Multimedia Specialist
Armed Media LLC
01.2011 - Current
- Managed operation of multiple screen printing machines to ensure efficient production workflows.
- Collaborated with cross-functional teams to design compelling visuals aligned with marketing strategies.
- Developed multimedia content for diverse platforms, enhancing audience engagement and brand visibility.
- Executed video production projects, ensuring high-quality output through meticulous editing and post-production techniques.
- Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
- Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
- Managed digital archives to maintain organized file management system of images and video clips.
- Designed engaging graphics and animations for use in presentations, websites, social media platforms, and marketing materials.
- Worked closely with clients throughout each project phase from concept development through final delivery, building strong relationships based on trust and collaboration.
- Enhanced client satisfaction by delivering high-quality multimedia projects on time and within budget.
Lumber Liquidators
01.2021 - 11.2024
- Database administration managing daily operations of high-volume retail store with an average monthly budget of $300,000.00
- Built the logic for a streamlined ad-serving platform that scaled achieving a 100% increase in ratings and sales wining 2 years in a row in our leader circle.
- Implemented inventory control measures, reducing shrinkage by 100% and maintaining optimal stock level. Analyzed sales trends and customer feedback to develop and execute store specific marketing strategies and project management.
- Led team in achieving sales targets through effective training and coaching of staff.
- Developed and implemented operational strategies to enhance customer satisfaction and store performance.
Education
No Degree - Graphic And Digital Design
Long Beach State University
Long Beach, CANo Degree - Arts And Entertainment Management
Long Beach City College
Long Beach, CAHigh School Diploma -
Reid High School
Long Beach, CA01-1999
Skills
- Achieved enhanced team performance by implementing leadership and training programs
- Delivered actionable sales insights leading to strategic development success
- Realized increased customer satisfaction through dedicated service and relationship-building efforts
- Transformed store appeal through innovative visual merchandising and layout strategies
- Resolved conflicts swiftly, implementing impactful problem-solving solutions
- Maximized operational effectiveness by leveraging software proficiency in CRM, SAP, Microsoft, and Adobe
- Secured successful project outcomes through adept use of project management tools
- Facilitated effective communication at all levels of the organization
- Strengthened communication through proficient bilingual support in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Pro Services Specialist
Lowe's
04.2025 - Current
Lumber Liquidators
01.2021 - 11.2024
Multimedia Specialist
Armed Media LLC
01.2011 - Current
No Degree - Graphic And Digital Design
Long Beach State University
No Degree - Arts And Entertainment Management
Long Beach City College
High School Diploma -
Reid High School