Carlos E. Ventura
10 Victoria Dr Amityville,NY
Summary
Dynamic Account Manager with a proven track record at Perfume Worldwide Inc. Excelling in client relations and issue resolution. Adept at enhancing customer satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Account Manager & Costumer Services Representative
Perfume Worldwide & Perfume Center Of America
2020 Ocean Avenue Ronkonkoma NY 11779
01.2019 - 11.2024
- Supported account management team in client communications and inquiries.
- Collaborated with cross-functional teams to ensure client satisfaction and timely service delivery.
- Handled 50+ customer calls per day.
- Answered questions about company product lines.
- Shared pricing details and discounts with customers.
- Processing and creating orders and PO.
- Updating our list of offers and best sellers.
- Receiving and Processing,Verifying shipments, inspecting for damage, and organizing stock.
- Inventory.
- Picking, packing, and preparing orders for shipment.
- Tracking, counting, and maintaining accurate stock levels.
- Problem-Solving: Addressing challenges that arise during daily operations.
- Basic Computer Skills: Utilizing WMS software and other relevant computer applications.
- Posting Invoices.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Denver College
12-2012
Skills
- Teamwork and collaboration
- Client relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Order processing
- Documentation
- Microsoft PowerPoint
- Staff training
- Quality control
- Product sales
- Coordination
- Store maintenance
- Account updating
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancement401k matchWork-life balanceHealthcare benefitsPaid time offAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Account Manager & Costumer Services Representative
Perfume Worldwide & Perfume Center Of America
01.2019 - 11.2024
High School Diploma -
Denver College