Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Accomplishments
Timeline
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Carlos E. Ventura

Carlos E. Ventura

10 Victoria Dr Amityville,NY

Summary

Dynamic Account Manager with a proven track record at Perfume Worldwide Inc. Excelling in client relations and issue resolution. Adept at enhancing customer satisfaction through effective communication and teamwork.

Overview

6
6
years of professional experience

Work History

Account Manager & Costumer Services Representative

Perfume Worldwide & Perfume Center Of America
01.2019 - 11.2024
  • Supported account management team in client communications and inquiries.
  • Collaborated with cross-functional teams to ensure client satisfaction and timely service delivery.
  • Handled 50+ customer calls per day.
  • Answered questions about company product lines.
  • Shared pricing details and discounts with customers.
  • Processing and creating orders and PO.
  • Updating our list of offers and best sellers.
  • Receiving and Processing,Verifying shipments, inspecting for damage, and organizing stock.
  • Inventory.
  • Picking, packing, and preparing orders for shipment.
  • Tracking, counting, and maintaining accurate stock levels.
  • Problem-Solving: Addressing challenges that arise during daily operations.
  • Basic Computer Skills: Utilizing WMS software and other relevant computer applications.
  • Posting Invoices.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Denver College
12-2012

Skills

  • Teamwork and collaboration

  • Client relations

  • Problem resolution

  • Call center experience

  • Microsoft Excel

  • Microsoft outlook

  • Scheduling

  • Follow-up skills

  • Paperwork processing

  • Order processing

  • Documentation

  • Microsoft PowerPoint

  • Staff training

  • Quality control

  • Product sales

  • Coordination

  • Store maintenance

  • Account updating

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancement401k matchWork-life balanceHealthcare benefitsPaid time off

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Account Manager & Costumer Services Representative

Perfume Worldwide & Perfume Center Of America
01.2019 - 11.2024

High School Diploma -

Denver College

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