Open To Work
Carlos Vicenty
CBRE
Chicopee,MA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Workplace Experience Coordinator (Operations Lead)Facilities CoordinatorOffice ManagerFacilities LeadCustomer Success Manager
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Chicopee, MABoston, MAEnfield, CT
Open to relocation:
Yes
Important To Me
Career advancementPersonal development programs
18
Years of experience
Knowledgeable Office Manager with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Work History
2 Years 8 Months
10.2023 - Current
2 Years 8 Months
Workplace Experience Coordinator (Operations Lead)
CBRE | Springfield, MA
10.2023 - Current
- Managed office and facilities needs while serving as main point of contact for operational inquiries.
- Collected and synthesized KPI/SLA data, delivering detailed reports to inform stakeholder decisions.
- Evaluated and maintained access control systems, performing safety audits to uphold workplace compliance standards.
- Facilitated executive meetings to enhance organizational readiness for client engagements. Led initiatives to prepare teams for client-facing activities during executive gatherings.
- Facilitated alignment of project schedules and resource management to enhance interdepartmental collaboration and operational effectiveness.
- Analyzed existing processes and introduced improvements that significantly increased workflow efficiency and minimized bottlenecks.
- Established and maintained vendor relationships, negotiating contracts to ensure effective service delivery and maximize cost savings.
- Created comprehensive training resources and led onboarding sessions to promote procedural consistency.
2 Years 8 Months
01.2021 - 09.2023
2 Years 8 Months
Computer Coordinator
Holyoke Public Library | Holyoke, MA
01.2021 - 09.2023
- Identified and resolved technical issues while providing operational support to ensure optimal system functionality across over 60 PC units.
- Managed all aspects of technology upgrade project, including budget oversight and vendor negotiations, to ensure successful implementation.
- Implemented and sustained library computer systems, facilitating efficient service delivery for both staff and patrons.
- Managed software update processes and security protocols, ensuring the safeguarding of sensitive information and improved user experience.
- Developed and implemented training programs on emerging technologies to cultivate a culture of continuous learning among staff.
- Implemented strategies to enhance access to digital resources, aimed at boosting community interaction with library offerings.
- Provided support and training to junior staff in technical issue resolution, promoting effective knowledge transfer and team development.
- Established and managed free community tech tutoring initiative to enhance digital literacy, conducting daily one-on-one sessions and weekly classes.
12 Years 6 Months
07.2008 - 01.2021
12 Years 6 Months
Food Service Supervisor
Holyoke Medical Center | Holyoke, MA
07.2008 - 01.2021
- Facilitated effective coordination among operations staff while maintaining accurate and organized inventory systems.
- Directed daily food service activities, implementing protocols to uphold health and safety regulations.
- Developed and implemented training programs to enhance team proficiency in food preparation and customer service excellence.
- Executed comprehensive audits of food safety practices, addressing deficiencies with urgency.
- Spearheaded initiatives to elevate patient satisfaction scores by enhancing dining experiences.
Education
Associate of Arts - Writing & Communication
Holyoke Community College | Holyoke, MA
- Dean's List 2008 - 2011
- 3.6 GPA
High School Diploma
William J. Dean Technical High School | Holyoke, MA
- Honor Roll 2004 - 2007
- 3.9 GPA
- Valedictorian graduate
Skills
Operations Strategy
Program Ownership
Vendor Negotiation
Budget Oversight
Facilities Management
Employee Engagement
SOP Development
KPI/SLA Tracking
Timeline
Workplace Experience Coordinator (Operations Lead)
CBRE
10.2023 - CurrentRead more
Computer Coordinator
Holyoke Public Library
01.2021 - 09.2023Read more
Food Service Supervisor
Holyoke Medical Center
07.2008 - 01.2021Read more
Holyoke Community College - Associate of Arts, Writing & Communication
Read more
William J. Dean Technical High School - High School Diploma,
Read more
Results Highlights
- Reduced operational response times by 50% through workflow optimization
- Led global office access program across AMS, EMEA, APAC regions (8 months)
- Negotiated vendor contracts delivering cost-effective and sustainable solutions
- Managed operations supporting 60+ employees across 5 offices