Carlos Zarzuela
Summary
Results-driven District Manager with over 9 years of experience overseeing multi-unit operations and driving strategic growth in sales. Adept at managing diverse teams, optimizing operational efficiency, and implementing data-driven solutions to enhance performance and profitability. Proven track record of exceeding sales targets, improving customer satisfaction, and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Indirect Sales Executive
AT&T Mobility
10.2022 - Current
- Built a strong network of contacts within the industry through attending conferences and events, fostering valuable partnerships.
- Developed detailed reports on the effectiveness of indirect sales initiatives and presented insights to senior leadership for evaluation and strategic planning.
- Increased sales revenue by developing strong relationships with key decision-makers in partner organizations.
- Supported a high-performing team, ensuring they consistently met or exceeded targets.
Assistant Store Manager
AT&T Mobility
03.2022 - 10.2022
- Provided clear guidelines and targeted goals to employees
- Improved store operations, increased top-line sales, and reduced costs
- Trained staff for outstanding customer service and motivated sales employees for improved performance.
In Home Expert
AT&T Mobility
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Manager
Wireless Vision LLC.
01.2021 - 07.2021
- Rescued a store scheduled to be closed by Increased Sales Performance by 20% in the first month by implementing targeted promotional strategies and optimizing inventory management.
- Enhanced Customer Satisfaction: Elevated customer satisfaction scores by 100% through the introduction of a customer service training
- Boosted Employee Productivity: Reduced employee turnover by 100% and improved team productivity by instituting a comprehensive onboarding program and regular professional development workshops.
Area Sales Manager
American Telecommunications / T-Mobile
05.2019 - 12.2020
- Managed operations for six locations, successfully steering district-wide turnaround efforts that resulted in a 35% improvement in profitability and operational efficiency.
- Developed and standardized policies and procedures that streamlined operations, reduced redundancies, and enhanced overall productivity.
- Directed comprehensive staffing, training, and performance evaluation processes, leading to a 35% increase in sales performance in two months, and a 100% boost in customer satisfaction.
- Designed and executed orientation and training programs that equipped employees with essential skills, resulting in improved service delivery and operational consistency.
Store Manager
Express Store
05.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
District Sales Manager
S&S Infinite Mobile
06.2017 - 05.2018
- Consistently met or exceeded performance standards across all operational metrics.
- Oversaw comprehensive management of a ten-store district, including staffing, team development, merchandising, and loss prevention.
- Spearheaded the opening of new locations, offering essential marketing and operational support.
- Developed and mentored store managers, ensuring effective leadership and operational efficiency.
- Achieved annual sales quotas exceeding 125%.
- Formulated and executed territory-specific objectives and action plans, driving increased sales and meeting payroll targets.
- Conducted detailed weekly, monthly, and quarterly sales analyses to inform strategic decision-making.
- Enhanced brand recognition by cultivating relationships with local organizations and stakeholders.
- Implemented reward and recognition programs to motivate and engage employees.
- Ensured rigorous adherence to loss prevention policies, safeguarding company assets.
District Sales Manager
S&S Infinite Mobile
06.2017 - 05.2018
- Consistently met or exceeded performance standards across all operational metrics.
- Oversaw comprehensive management of a ten-store district, including staffing, team development, merchandising, and loss prevention.
- Spearheaded the opening of new locations, offering essential marketing and operational support.
- Developed and mentored store managers, ensuring effective leadership and operational efficiency.
- Achieved annual sales quotas exceeding 125%.
District Sales Manager
Nexwave Mobile
03.2015 - 05.2018
- Surpassed performance standards consistently by effectively managing all operational aspects of a fourteen-store district, including staffing, team development, merchandising, and loss prevention.
- Spearheaded the successful opening of new store locations, providing comprehensive marketing and operational support to ensure smooth launches.
- Developed and trained store managers, fostering a collaborative environment and enhancing leadership skills across the district.
Education
Accounting -
Scottsdale Community College
Scottsdale, AZ04.2025
Accounting -
Queensborough Community college
Queens, New York01.2014
High School Diploma -
Instituto Politecnico Pilar Constanzo
Dominican Republic06.2002
Skills
- Sales Management
- Team Leadership
- Operations Optimization
- Customer Service
- Inventory Control
- Store Organization
- Time Management
- Staff Supervision
- Store operations
- Hiring and Training
- Upselling and Cross Selling
- Loss Prevention
- Employee Coaching
- Sales Techniques
- Strategic Planning
- Sales Strategies
Timeline
Indirect Sales Executive
AT&T Mobility
10.2022 - Current
Assistant Store Manager
AT&T Mobility
03.2022 - 10.2022
In Home Expert
AT&T Mobility
08.2021 - 03.2022
Store Manager
Wireless Vision LLC.
01.2021 - 07.2021
Area Sales Manager
American Telecommunications / T-Mobile
05.2019 - 12.2020
Store Manager
Express Store
05.2018 - 02.2019
District Sales Manager
S&S Infinite Mobile
06.2017 - 05.2018
District Sales Manager
S&S Infinite Mobile
06.2017 - 05.2018
District Sales Manager
Nexwave Mobile
03.2015 - 05.2018
Accounting -
Scottsdale Community College
Accounting -
Queensborough Community college
High School Diploma -
Instituto Politecnico Pilar Constanzo
Similar Profiles
Keila L. BarrowKeila L. Barrow
Customer Care Representative at AT&T MobilityCustomer Care Representative at AT&T Mobility
Keaton GrantKeaton Grant
Bilingual Technical Support Representative at AT&T MobilityBilingual Technical Support Representative at AT&T Mobility
Joshua WhiteJoshua White
Assistant Retail Store Manager at AT&T MobilityAssistant Retail Store Manager at AT&T Mobility
Sanya OlutolaSanya Olutola
Retail Sales Consultant at AT&T MobilityRetail Sales Consultant at AT&T Mobility
Ricky HartfordRicky Hartford
Indirect Sales Executive at AT&T PrepaidIndirect Sales Executive at AT&T Prepaid