Carlos Zavala Jr
Miami,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant
Charly Sound INC
Miami, USA
01.2014 - Current
- Assist in setting up and packing up stages, sound systems, and lighting for big events.
- Assisted in the preparation of reports, presentations and correspondence.
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
Podcast Editor
Podcast Monkey
Miami, FL
11.2022 - 01.2025
- Worked closely with team members such as writers, producers, engineers, in order to meet deadlines.
- Ensured all content meets industry standards before delivery to client or publishing online.
- Edited interviews, music, dialogue, sound effects and other elements into the podcast.
- Developed strategies for improving workflow efficiency without sacrificing quality standards.
Customer Service Representative
Spectrum
Miami, USA
06.2021 - 10.2022
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified needs of customers promptly and efficiently.
Sales Associate
Macy’s
Doral, USA
10.2019 - 02.2020
- Handled cash and credit transactions while utilizing excellent customer service skills
- Maintained a clean and properly stocked workstation
- Distributed returned goods to proper areas
Education
Film Production and Editing Certificate -
The Film Connection | Kevin Sharpley
Miami09.2022
High School Diploma -
Miami Coral Park Senior High
Miami06.2018
Skills
- Customer service
- Data entry
- Technical support
- Relationship building
- Communication skills
- Team collaboration
- Remote office availability
- Calm demeanor
- Video editing
- Content creation
- Project management
- Creative thinking
Certification
- Film Production and Video Editing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Podcast Editor
Podcast Monkey
11.2022 - 01.2025
Customer Service Representative
Spectrum
06.2021 - 10.2022
Sales Associate
Macy’s
10.2019 - 02.2020
Assistant
Charly Sound INC
01.2014 - Current
Film Production and Editing Certificate -
The Film Connection | Kevin Sharpley
High School Diploma -
Miami Coral Park Senior High
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