Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos A. Morales Huerfano

Summary

Front-end Associate with 6+ years of experience providing exceptional customer service, handling accounts, and managing inventory. Streamlined the accounting process in the store and was consistently top-ranked in customer surveys for friendly, efficient service. Received the Super Hero Award in March 2023. Seeking to leverage professional expertise and strong people management skills to secure a job position in the tourism industry. Bilingual: fluent in English and Spanish.

Overview

6
6
years of professional experience

Work History

Supervisor

BURGER KING
03.2021 - 01.2024
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversee all cash management, including payments received and refunds given; thoroughly count and document end-of-shift cash amounts, and keep track of discrepancies for reconciliation purposes.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Administrative Assistant

DRJ MULTISERVICIOS EMPRESARIALES
07.2018 - 03.2019
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Centro De Educacion Laboral
Bogotá, Colombia

Associate of Science - Computer Science And Programming

SENA
Bogotá, Colombia
2017

Associate of Applied Science - Nursing Practice

Fundeimpro
Bogotá, Colombia
2017

Skills

  • Process Improvement
  • Staff Management
  • Inventory Control
  • Schedule development
  • Staff Discipline
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Supervisor

BURGER KING
03.2021 - 01.2024

Administrative Assistant

DRJ MULTISERVICIOS EMPRESARIALES
07.2018 - 03.2019

High School Diploma -

Centro De Educacion Laboral

Associate of Science - Computer Science And Programming

SENA

Associate of Applied Science - Nursing Practice

Fundeimpro

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Carlos A. Morales Huerfano