Carlos Eduardo Benitez
Hialeah
Summary
Analytical and detail-oriented professional with 10+ years of experience in healthcare operations and administrative coordination. Proven track record in process improvement, cross-functional collaboration, scheduling optimization, and data accuracy within large-scale medical systems. Strong communicator with an aptitude for identifying inefficiencies and supporting strategic decision-making. Excels in high-pressure environments and adept at learning new tools and systems quickly.
Overview
11
11
years of professional experience
Work History
Surgical Care Coordinator
University of Miami
Miami
01.2021 - Current
- Coordinated all surgical scheduling and logistics for Chief of Surgery; managed communication across multiple departments, vendors, and hospitals.
- Streamlined documentation processes, improving billing accuracy and data consistency in EPIC (UChart).
- Identified inefficiencies in pre-authorization and scheduling workflows, resulting in improved OR clearance times.
- Managed pre-op clearances, surgery prep logistics, and collaborated closely with insurance teams to ensure all surgical prerequisites were met.
Senior Patient Access Representative
University of Miami
Miami
01.2020 - 01.2021
- Managed high-volume clinics in Surgical Oncology and Laparoscopy; reduced patient no-shows through strategic appointment confirmations.
- Coordinated across departments to ensure accurate insurance data and smooth patient intake.
- Supported digital onboarding for TeleHealth and ensured compliance with UHealth's access policies.
- Promoted due to performance, ownership of tasks, and ability to handle cross-departmental needs.
Oncology Scheduler
University of Miami
Miami
11.2017 - 01.2020
- Analyzed patient diagnosis to match with specialized oncology teams, optimizing care delivery.
- Tracked and followed up on insurance authorizations; improved patient intake experience via proactive communication.
- Conducted full-cycle patient registration and created outbound scheduling workflows for cancer patients.
Customer Service Representative (Contact Center)
University of Miami
Miami
03.2014 - 11.2017
- Triaged emergency/non-emergency calls and maintained adherence to hospital response standards.
- Registered patients and managed messaging across UChart and CRM systems.
- Supported department performance metrics and patient safety initiatives through accurate data relay and escalation handling.
Education
High School Diploma -
Ronald Reagan Senior High School
Doral, FL01.2013
Continuing Education - Health Services Administration
Miami Dade College
Doral, FLSkills
- Workflow Optimization
- Data Entry & Analysis
- Process Improvement
- Stakeholder Communication
- Scheduling & Coordination
- Microsoft Office Suite
- Insurance Verification & Authorization
- Patient Records Management
- Team Collaboration & Leadership
- Problem Solving
- Adaptability
- Attention to Detail
- Effective communication
- Problem solving
Languages
- English
- Spanish
Timeline
Surgical Care Coordinator
University of Miami
01.2021 - Current
Senior Patient Access Representative
University of Miami
01.2020 - 01.2021
Oncology Scheduler
University of Miami
11.2017 - 01.2020
Customer Service Representative (Contact Center)
University of Miami
03.2014 - 11.2017
High School Diploma -
Ronald Reagan Senior High School
Continuing Education - Health Services Administration
Miami Dade College
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