Wendy Fabian
Summary
Bilingual Healthcare professional with over 18 years in administration and patient access. Demonstrated success in increasing collections by resolving billing discrepancies and coordinating complex surgical schedules. Proficient in EMR systems, compliance, and multidisciplinary collaboration.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Surgical Care Coordinator
Transcarent
Remote
01.2023 - Current
- Coordinate complex surgical cases, insurance verification, authorizations, provider communication, and patient support.
- Facilitated communication between surgeons, nurses, and administrative staff.
- Coordinated travel itineraries for patients, managing driving and flying benefits and facilitating travel reimbursements.
- Coordinated with patients to resolve billing discrepancies promptly.
- Coordinated travel itineraries for patients, driving and flying benefits. Assisted with travel reimbursements.
- Facilitated communication among surgeons, nurses, and administrative staff to ensure seamless case management.
Patient Scheduling Coordinator
Optum/UnitedHealthcare
01.2023 - 12.2023
- Coordinated specialty scheduling, benefits verification, referrals, and EMR documentation to streamline patient access to care.
- Scheduled patient appointments using electronic health record systems to ensure timely service delivery.
- Addressed patient inquiries and resolved scheduling conflicts to enhance patient satisfaction.
- Trained new staff on scheduling protocols and software usage.
Patient Account Representative
Elemy
01.2021 - 12.2022
- Processed insurance claims and verified patient eligibility promptly.
- Coordinated payment plans and ensured compliance with billing regulations.
- Increased collections from 33% to 66%; resolved billing issues and supported revenue cycle operations.
- Educated patients on account statements and payment options clearly.
- Maintained accurate patient records within electronic health systems.
- Implemented process improvements to enhance overall patient account operations smoothly.
Executive Administrative Assistant
Columbia University Medical Center
New York, New York
01.2015 - 12.2021
- Supported neuroanesthesia leadership, scheduling, credentialing, reimbursement, billing, provider relations, and administrative operations.
- Conducted billing credentialing and managed vendor accounts, streamlining reimbursement processes.
- Provided direct support to department leadership, including scheduling meetings, managing correspondence, and preparing
reports. - Resolved patient billing concerns by identifying errors and coordinating timely corrections. Coordinated vendor account
management and academic staffing processes while maintaining meticulous documentation and regulatory compliance
Administrative Assistant
Columbia University Emergency Department
New York, New York
01.2013 - 12.2015
- Supported emergency operations, Medicaid eligibility, patient records, scheduling, and administrative workflow.
- Coordinated emergency room operations while managing administrative tasks, patient records, and staff schedules, ensuring
smooth workflow in high-pressure situations. - Streamlined documentation processes and implemented digital filing system, reducing administrative processing time and
improving emergency response readiness. - Facilitated communication between medical staff, patients, and families while maintaining confidentiality and providing
exceptional support during critical situations. - Developed and maintained comprehensive tracking systems for medical supplies and equipment, ensuring critical resources
were always available for emergency care. - Assisted Medicaid credentialing, supporting provider compliance and service delivery.
- Direct Assistant to the department administrator
Organized department events. - Scheduled meetings between department administrators and handled calendar effectively.
Education
Bachelor of Science - Bachelor of Science in Health Management
Univerisity of Phoenix
08-2027
Skills
- Insurance Verification
- Prior Authorizations
- Claims Follow-up
- Denial Resolution
- Payment & Reimbursement
- Medical Billing
- Revenue Cycle
- ICD-10-CM
- CPT
- HCPCS
- Surgical Scheduling
- Patient coordination
- Medicare
- Medicaid
- Commercial Insurance
- HIPAA
- EMR/EHR
- Patient Relationship Management
- Zendesk
- Salesforce
- Outlook
- Teams
- Slack
- Financial Reporting
- Customer Service
- Healthcare communication
- Bilingual communication
- Patient management
- Multilingual Patient Support
Certification
- Certified Healthcare Financial Professional (CHFP) – Healthcare Financial Management Association (HFMA)
- Business of Health Care (BOHC) Certificate – Healthcare Financial Management Association (HFMA)
- Certified Revenue Cycle Representative (CRCR) – Healthcare Financial Management Association (HFMA)
- Certified Specialist in Physician Revenue (CSPR) – Healthcare Financial Management Association (HFMA)
- Medical Records Certificate UOPX (Expected August 2026)
- Medical Billing & Coding Certificate CBCS NHA (Expected August 2026)
Timeline
Surgical Care Coordinator
Transcarent
01.2023 - Current
Patient Scheduling Coordinator
Optum/UnitedHealthcare
01.2023 - 12.2023
Patient Account Representative
Elemy
01.2021 - 12.2022
Executive Administrative Assistant
Columbia University Medical Center
01.2015 - 12.2021
Administrative Assistant
Columbia University Emergency Department
01.2013 - 12.2015
Bachelor of Science - Bachelor of Science in Health Management
Univerisity of Phoenix