Sarah Brown
Media,PA
Summary
Driven healthcare professional with a proven track record at Premier Orthopaedics in enhancing patient care through effective care planning and healthcare operations. Excelled in scheduling, documentation, and process improvements, showcasing exceptional organizational skills and a deep understanding of insurance practices. Achieved significant advancements in clinical care management and patient service quality assurance. Achieved Staff Spotlight Award in May, 2024.
Overview
14
14
years of professional experience
Work History
Surgical Care Coordinator
Premier Orthopaedics
02.2020 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage, review of testing, managed post op DME needs, maintain up to date knowledge of inclusion criteria for surgical authorizations.
- Created the total joint program transition to new hospital sites ensuring physician protocols are met.
- Developed policies and procedures for effective clinical care management
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Office Manager
Simply Be Well
08.2017 - 02.2020
- Oversaw office inventory
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Surgical Coordinator
Rothman Institute
10.2010 - 06.2016
- Coordinated with facilities to set up surgeries for orthopedic surgeons across many locations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Updated daily operating room calendars with accurate appointment schedules.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Education
No Degree - Professional Writing
Kutztown University of Pennsylvania
Kutztown, PASkills
- Healthcare operations
- Insurance Practices
- Care Planning
- Organizational Skills
- Scheduling
- Documentation
- Process Improvements
- Case Management
- Medical terminology understanding
- Documentation proficiency
- Organizational standards
- Quality Assurance
Timeline
Surgical Care Coordinator
Premier Orthopaedics
02.2020 - Current
Office Manager
Simply Be Well
08.2017 - 02.2020
Surgical Coordinator
Rothman Institute
10.2010 - 06.2016
No Degree - Professional Writing
Kutztown University of Pennsylvania
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