Carlos Ivan Garza
Laredo,TX
Summary
Over 5 years of experience as a delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with the team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Favor Runner
Favor Delivery
01.2019 - Current
Delivery of food and groceries.
- Utilized GPS navigation systems to navigate faster routes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Reduced delivery times with effective route planning and coordination.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
Doordasher
DoorDash
01.2019 - Current
Food delivery
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Great American Cookies Rollout Staff
Great American Cookies
07.2022 - 02.2024
Rollout of cookie cakes
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
Laredo, TX05.2025
Associate of Science - Criminal Justice
Laredo College
West End Washington St, Laredo, TX 7804005.2022
High School Diploma -
John B. Alexander High School
3600 E Del Mar Blvd #6559, Laredo, TX 7804105.2019
Skills
- Bilingual (English and Spanish)
- Sorting
- GPS Systems
- Relationship building and rapport
Certification
- Associate of Science degree
- High School diploma
- Currently Working on Bachelor's degree
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Great American Cookies Rollout Staff
Great American Cookies
07.2022 - 02.2024
Favor Runner
Favor Delivery
01.2019 - Current
Doordasher
DoorDash
01.2019 - Current
Bachelor of Science - Criminal Justice
Texas A&M International University
Associate of Science - Criminal Justice
Laredo College
High School Diploma -
John B. Alexander High School
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