Carlos Manuel Nunez Pichardo
Tamarac,FL
Summary
Dynamic professional seeking a challenging position in a progressive company that values collaboration and innovation. Proven ability to leverage extensive experience and skills to contribute effectively to team objectives while adhering to established policies and procedures. Committed to driving results and fostering a positive work environment aligned with organizational goals. Eager to bring a proactive approach and strong work ethic to support team success.
Overview
19
19
years of professional experience
Work History
Technician II
Toshina Business Solutions
01.2023 - Current
- Currently occupying the position of Technician II, this position plays a crucial role in providing technical support and maintenance related to printers and technologies specifically in Multi Functions Printers Toshiba e-studio 3515AC, e-studio 6518A, Lexmark and HP, currently managing a total of 134 devices. Among the main roles I can mention the following: diagnose and troubleshoot issues, perform repairs and maintenance, preventive maintenance, installations and upgrades, customer interaction and support, respond to service calls, customer satisfaction, maintain inventory, document service calls and time management.
- In essence, I like to combine technical expertise with strong customer service skills to ensure that the customer always receives the best service but also the best solution.
Warehouse associate
Hotwire Communications
06.2022 - 01.2023
- Responsible for receiving returned or defective equipment for sorting, digitization, and inventory, before returning it to the main warehouse. Within the task role there was also included receiving, unloading, and inspecting incoming merchandise; storing it in an organized and efficient manner in designated locations; preparing orders and selecting items from the shelves according to technicians' orders; verifying the accuracy and quantity of items before delivery; packaging and shipping products securely; labeling them properly and preparing orders for loading and shipping; operating warehouse equipment such as pallet jacks; and maintaining the warehouse area clean and organized, following safety protocols and operating standards.
Customer Service / Frontline Supervisor
Sam’s Club
09.2021 - 05.2022
- Responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. Deliver direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service. Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). Process customers at checkout, customer refunds and exchanges according to established guidelines. Open, close registers, follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Provide leadership, direction, training, support, supervise and define workload for associates. Review and assess the performance of associates on a timely basis. Monitor associate retention and communicate ideas to the General Manager. Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance coaching. Ensure compliance to scheduling, and business planning processes. Monitor, maintain and follow company policies, support company expectations and systems.
Operation Manager
Centro Radiodiagnostico - Santiago, R.D
04.2018 - 06.2020
- In charge of the development and maintenance of the facility from day one. Provide oversight of staff performance of 7 team members between professional and technical level. Ensure the safety of patients and employees achieve no compliance and no accidents. Manage facility finances and performance goals and by the time I left the facility was having revenue of 20,000 dollars and serviced about 1,350 patients a month. Oversee administration for the facility's daily business operations, keep track of the inventory, insurance claims and billing, planning schedules, and delegating activities. Monitor facility safety, cleanliness, infection control, and maintenance.
Customer Service Manager
Cable DeLancer - Sosua, R.D
01.2016 - 03.2018
- Manage customer service inquiries, and assessing customer need to achieve satisfaction. Helping my team and customers with complaints and questions, give customers information about products and services, take orders, process returns. Assisting customers understand the product and answering questions about their service. Provide oversight of staff performance of 16 team members. Maintain 98% of service level consecutively for 2 years.
Business Assistant Manager
Banco Popular - Santo Domingo R.D
02.2007 - 12.2015
- Revised bank policies and successfully negotiated discount rates to attract new business and increased clients. Manage finances of a client base of 300 customers and 30 companies. Connected and established working relationships with clients. Managed and prospected account portfolios (accounts, loans, credit cards, CD, mobile app, internet banking). Directed activities of the business development team.
Education
Bachelor - Business and Administration
Universidad Tecnológica De Santiago UTESA
Santo Domingo08.2005
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Siebel
- Oracle Services
- Topaccess
- Papercut
Languages
Spanish
English
Interests
- Playing Sports
- Running
- Stand-up Paddleboarding (SUP)
- Outdoor Recreation
- Watching Movies and TV Shows
- Animal Care
Timeline
Technician II
Toshina Business Solutions
01.2023 - Current
Warehouse associate
Hotwire Communications
06.2022 - 01.2023
Customer Service / Frontline Supervisor
Sam’s Club
09.2021 - 05.2022
Operation Manager
Centro Radiodiagnostico - Santiago, R.D
04.2018 - 06.2020
Customer Service Manager
Cable DeLancer - Sosua, R.D
01.2016 - 03.2018
Business Assistant Manager
Banco Popular - Santo Domingo R.D
02.2007 - 12.2015
Bachelor - Business and Administration
Universidad Tecnológica De Santiago UTESA
Seahawk Spoltlight - Outstanding Custumer Service
Outstanding Customer Service
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