Carlton Ballen
Jamaica
Summary
Customer service professional skilled in enhancing guest experiences and maintaining orderly event operations. Known for strong focus on team collaboration and achieving seamless event execution. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Associate
Madison Square Garden Entertainment
New York, NY, US
02 2017 - 10 2025
- Provide assistance with financial transactions and ensure proper cash handling.
- Participate in the organization and preparation of inventory for various events.
- Uphold a hygienic and orderly work environment.
Usher
Radio City Music Hall
New York, NY, US
11.2016 - 01.2017
- Verified and scanned tickets to ensure their authenticity.
- Guided guests to their designated seating.
- Provided directions to restrooms, concessions, and exits upon request.
Associate
AMC Theaters
New York, NY, US
10.2015 - 10.2016
- In my previous role, I contributed to the creation of an exceptional moviegoing experience by efficiently managing ticket sales and concession transactions.
- I provided guidance to patrons regarding theater access and promptly addressed any concerns or issues they encountered.
Call Center Representative
KingTeleservices
Brooklyn, NY, US
01.2015 - 03.2015
- Scheduled appointments for New York City residents seeking to obtain the IDNYC.
- Facilitated conference calls with language line for clients requiring translation to schedule their IDNYC appointment.
- Transferred calls to T2 311 operator.
- Ensured that all clients' needs were handled promptly and appropriately.
- Rescheduled and canceled appointments for IDNYC clients.
General Manager
Fusion
New York, NY, US
03.2013 - 07.2013
- Engaged in active customer relations by warmly greeting customers, soliciting feedback, and implementing positive changes based on customer input.
- Demonstrated problem-solving skills by swiftly identifying and resolving issues to the satisfaction of all parties involved.
- Prioritized safety by maintaining a secure work environment and guest area to minimize the likelihood of injuries and accidents.
Bartender/Porter/Manager
Black Sheep Pub
Brooklyn, NY, US
01.2004 - 02.2013
- Routinely verified the identification of patrons purchasing alcoholic beverages to ensure compliance with legal requirements.
- Consistently delivered exceptional customer service by maintaining a friendly, knowledgeable, and accommodating demeanor.
- Prepared the bar for operation by setting up equipment, obtaining the cash bank, and stocking the service bar.
- Effectively and calmly managed situations involving intoxicated guests, ensuring the safety and wellbeing of all patrons.
- Regularly cleaned and sanitized the bar area, beer lockers, refrigeration, and storage areas to maintain a hygienic and organized work environment.
Education
High school or equivalent -
Skills
- Team leadership
- Negotiation
- Restaurant Experience
- Serving
- Bartending
- Retail sales
- Public speaking
- Telemarketing
- Client communication
- Written communication
- Pricing
- Sales
- Inventory management
- Serving Experience
- Basic math
- Problem-solving in high-pressure situations
- Customer service
- Warm calling
- Store opening/closing procedures
- POS
- Face-to-face communication
- Merchandising
- Communication skills
- Customer-oriented
- Courteous and helpful
- Point of Sale (POS) system
- People-oriented
- Trusted key holder operation (Adello)
- Maintenance knowledge
- Skilled upseller
- Dedicated team player
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Usher
Radio City Music Hall
11.2016 - 01.2017
Associate
AMC Theaters
10.2015 - 10.2016
Call Center Representative
KingTeleservices
01.2015 - 03.2015
General Manager
Fusion
03.2013 - 07.2013
Bartender/Porter/Manager
Black Sheep Pub
01.2004 - 02.2013
Associate
Madison Square Garden Entertainment
02 2017 - 10 2025