Carlton Kindred
Summary
Dynamic sales leader with a proven track record of driving revenue and enhancing customer experiences. Achieved a 30% boost in average cart value through strategic upselling and team coaching. Recognized for rapid promotions and consistent performance in surpassing sales targets while building lasting customer relationships.
Overview
13
13
years of professional experience
Work History
Sales Floor Manager
Planet 13 Dispensary
Waukegan, IL
04.2025 - 03.2026
- Managed and developed team of 10+ employees by implementing 30/60/90 onboarding programs and conducting weekly sales playbook sessions to enhance team readiness.
- Facilitated 30% enhancement in average cart value (AOV) through implementation of upselling programs, role-play sessions, and consistent KPI monitoring.
- Achieved two promotions in 7 months due to surpassing sales objectives and demonstrating exceptional operational performance.
- Coordinated with 30+ brand representatives to execute education sessions, pop-ups, and merchandising strategies, enhancing sell-through and brand engagement.
- Analyzed daily sales metrics (AOV, UPT, conversion, attach) to uncover trends and facilitate targeted performance coaching.
Budtender
Planet 13 Dispensary
Waukegan, IL
09.2024 - 12.2025
- Conducted personalized consultations that educated customers on product benefits and usage, leading to a 25% growth in customer satisfaction scores and reinforcing brand loyalty through tailored recommendations.
- Leveraged in-depth knowledge of product pairing and anchoring techniques to up-sell items, increasing average transaction value by 15% and sustaining daily cart size over $85.
- Conducted personalized consultations to educate customers on product benefits and usage, boosting customer satisfaction scores by 25% and reinforcing brand loyalty through tailored recommendations.
Agent In Charge
Planet 13 Dispensary
Waukegan, IL
01.2025 - 03.2025
- Coordinated daily operations for team of over 10 employees, optimizing sales floor workflow to enhance operational efficiency and ensure seamless customer service delivery.
- Managed and resolved an average of 10+ customer product issues weekly, improving complaint resolution time and boosting overall customer satisfaction scores.
- Led team in absence of Store Floor Manager (SFM), sustaining productivity levels and supporting achievement of sales targets contributing to revenue growth.
Buyer Agent Specialist
The Kite Team - Keller Williams Infinity
Libertyville, IL
07.2023 - 10.2024
- Closed 25+ transactions totaling $4M+ in volume through consultative sales and relationship-driven service.
- Advocated for clients' best interests through advanced negotiation techniques, collaborating with realtors, attorneys, and vendors to secure optimal terms and enhance transaction value.
- Managed a pipeline of 40+ active clients, integrating CRM insights from Salesforce and Brivity to drive consistent follow-up and lead conversion.
- Collaborated with attorneys, lenders, and inspectors to facilitate timely closings, ensuring high levels of client satisfaction.
- Refined expertise through objection-handling programs and workshops, improving client engagement and sales effectiveness.
- Applied active listening to identify client motivations, improving satisfaction and referrals.
- Led CRM transition from Salesforce to Brivity as team liaison, managing migration, setup, and adoption.
Inside Sales Agent
The Kite Team - Keller Williams Infinity
Libertyville, IL
07.2022 - 07.2023
- Averaged 120+ outbound calls daily, exceeding monthly appointment goals by 20% and fueling over $5M in active pipeline.
- Exceeded conversion goals through consultative discovery, active listening, and trust-based selling.
- Enhanced lead-to-appointment conversion by 15% through strategic follow-up sequencing and CRM segmentation, contributing to increased sales opportunities.
- Maintained Salesforce and Brivity databases with 97% accuracy, developing automated workflows that improved response times for client inquiries.
- Collaborated with 10+ buyer and seller agents to align client goals and coordinate introductions, facilitating seamless transitions from first contact to closing.
Senior Finance Advisor III
Perdoceo Education Corporation
Schaumburg, IL
01.2018 - 11.2021
- Counseled students on financial aid eligibility and compliance, achieving 93% quality score.
- Managed the calculation and input of expected Federal Financial Aid Packages, supporting over 150 students per semester, which contributed to a 20% increase in timely aid disbursements and improved student satisfaction ratings by 10%.
- Streamlined the Military Education Benefits certification process by developing and implementing an awarding roadmap, reducing processing time by 30% and enhancing accuracy in benefit applications for over 200 students annually.
- Developed process tools to streamline approvals, earning multiple 'WoW' awards for excellence.
- Led a team of 12+ employees to consistently meet or exceed performance metrics, achieving a 15% improvement in productivity and ensuring compliance with institutional standards across all operational areas.
Lead Bartender
Foss Park Golf Course
North Chicago, IL
07.2013 - 02.2018
- Supervised and trained team of 6 bartenders, enhancing service consistency and reducing onboarding time by 30%.
- Managed bar operations to ensure smooth service during peak hours, maximizing customer satisfaction.
- Increased bar revenue by 15 % year-over-year through suggestive selling, event-based promotions, and premium product education.
- Planned and executed large-scale events, coordinating staff, logistics, and compliance requirements.
- Streamlined inventory controls, cutting stock discrepancies by 25 % and improving vendor relations.
- Developed creative cocktail menus that elevated customer experience and encouraged repeat patronage.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Education
A.A. - Communications
College of Lake County
Grayslake, ILSkills
- Account Management
- Client management
- Territory Growth
- Consultative Selling
- Negotiation strategies
- Brand Partnerships
- CRM & Reporting
- Team Leadership
- Training & Coaching
- Effective communication
- Relationship Building
- Conflict resolution
- Adaptability to change
- Staff scheduling
Timeline
Sales Floor Manager
Planet 13 Dispensary
04.2025 - 03.2026
Agent In Charge
Planet 13 Dispensary
01.2025 - 03.2025
Budtender
Planet 13 Dispensary
09.2024 - 12.2025
Buyer Agent Specialist
The Kite Team - Keller Williams Infinity
07.2023 - 10.2024
Inside Sales Agent
The Kite Team - Keller Williams Infinity
07.2022 - 07.2023
Senior Finance Advisor III
Perdoceo Education Corporation
01.2018 - 11.2021
Lead Bartender
Foss Park Golf Course
07.2013 - 02.2018
A.A. - Communications
College of Lake County