CARLTON THOMAS
DeSoto,TX
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Thermofisher
Ashfield, NC
10.2011 - Current
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Replaced faulty parts or components following diagrams or blueprints.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Performed troubleshooting on electronic circuits and systems.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Prepared detailed reports documenting service activities performed on each job site.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Handled telephone support calls to determine issues and provide solutions.
- Documented repair methods and maintenance processes to improve support analysis.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Estimated cost of labor and materials for projects and communicated value to clients.
Education
Associate of Applied Science - Electronics Equipment Installation And Repair
AMERICAN TRADE INSTITUTE
Dallas, TX09-1995
Skills
- Equipment Repair
- Work Order Management
- Electrical Troubleshooting
- Device Installation
Timeline
Field Service Technician
Thermofisher
10.2011 - Current
Associate of Applied Science - Electronics Equipment Installation And Repair
AMERICAN TRADE INSTITUTE
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