Carly Anderson
Henderson,NV
Summary
Experienced customer service employee with over 10 years of experience in the hospitality industry. Excellent reputation for resolving problems, and improving customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Chimera Golf Course
02.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Beverage Cart Attendant/ Server
South Shore Country Club
03.2023 - 03.2024
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
Bartender/Beverage Cart Attendant
Reflection Bay Golf Course
03.2021 - 07.2022
- Greeted guests and inquired into beverage choices.
- Prepared hot coffee and tea according to customer requests.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Hostess/Food Runner
Pizza Rock
10.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
Food Runner
Yard House
11.2017 - 10.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Science - Hospitality
University of Nevada - Las Vegas
Las Vegas, NV12.2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
- Hospitality service expertise
- Alcohol awareness
- Food service
Certification
- Basic EMT Certification Training - April 2017
Timeline
Bartender/ Server
Chimera Golf Course
02.2024 - Current
Beverage Cart Attendant/ Server
South Shore Country Club
03.2023 - 03.2024
Bartender/Beverage Cart Attendant
Reflection Bay Golf Course
03.2021 - 07.2022
Hostess/Food Runner
Pizza Rock
10.2019 - 03.2020
Food Runner
Yard House
11.2017 - 10.2019
Bachelor of Science - Hospitality
University of Nevada - Las Vegas