Jira
Carly Cagle
Loveland,CO
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Care Manager
Self Employed
Denver, CO
11.2024 - Current
- Served as a Medical Power of Attorney and Veteran Advocate, successfully navigating the multifaceted VA bureaucracy and medical ecosystems.
- Orchestrated long-term data tracking and longitudinal symptom analysis for NF2/Schwannomatosis research, utilizing digital tools to monitor complex variables and ensure data integrity.
- Conducted deep-dive technical research into rare genetic disease protocols and post-operative recovery frameworks, translating high-level medical documentation into actionable care plans.
IT Specialist
Larimer County
Fort Collins, CO
03.2024 - 12.2024
- Leveraged Looker and Jira SaaS to perform data validation and generate daily reports, identifying and resolving systemic errors in Active Directory to ensure high-fidelity datasets for IT performance and security.
- Served as the human-in-the-loop lead for project implementation by auditing and migrating policy documents into ADA-accessible formats, ensuring 100% compliance through manual verification and technical refinement.
- Acted as a cross-functional liaison between service providers and internal staff to translate complex human services requirements into actionable project documentation, improving data-driven outcomes and execution accuracy.
Associate Store Manager
H&R Block
Fort Collins, CO
01.2021 - 05.2023
- Directed daily operations for a retail tax office, utilizing H&R Block Proprietary Software to track performance metrics and drive a significant increase in weekly revenue and client return rates.
- Achieved the "Best Customer Specialist" award in the Regional District by establishing clear performance goals and fostering a collaborative environment, resulting in a 25% increase in tax return completion efficiency.
- Developed and implemented customer-centric solutions to remove service barriers, successfully retaining twelve key accounts in a single month and generating $10k in annual revenue.
Sales Representative
Impact Fire Services
Arlington, TX
01.2019 - 04.2020
- Ranked as the third-highest Sales Representative for Gross Profit Margin (GPM) within the first three months , contributing to a $300k increase in annual revenue through targeted lead prospecting and relationship management.
- Conducted detailed analysis of fire inspection reports to develop precision-based proposals using Service Trade and Microsoft Office , ensuring high levels of organizational accuracy and data integrity.
- Leveraged performance feedback and data-driven insights to refine workflows , consistently meeting KPIs and optimizing output quality within strict project schedules.
Accounts Receivable/Monitoring Manager
Century Fire Protection LLC
Fort Worth, TX
01.2018 - 01.2019
- Led monitoring initiatives to ensure compliance with safety regulations and industry standards.
- Developed and implemented training programs for staff on monitoring protocols and best practices.
- Streamlined reporting processes, enhancing accuracy and timeliness of data submissions.
Executive Administrative Assistant
DFS Fire Systems
Richardson, TX
01.2016 - 12.2017
- Managed end-to-end project tracking and independently monitored staff task progress. Analyzed budget data and reported variances to the team to ensure deadlines were met.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Utilized databases and spreadsheet software to gather and process project data. Managed various reporting systems to ensure data integrity during the final project closure.
Logistics Specialist
Rocking C Transport
Crowley, TX
02.2014 - 01.2016
- Developed a strategic rapport with Vista Sand, resulting in an additional six sand cars offloaded weekly. This process optimization increased monthly revenue by $50k.
- Assisted in coordinating logistics operations to achieve accurate delivery outcomes. Supported monitoring of transport data and schedules to improve efficiency.
- Achieved high client satisfaction through exceptional customer service. Mitigated logistical issues promptly to maintain data consistency and reinforce service reliability.
Fleet Supervisor
Maalt Transport
Fort Worth, TX
01.2012 - 01.2014
- Earned a promotion from Dispatcher to Fleet Supervisor within just 6 months of employment. Demonstrated high-level operational skills by leading fleet activities and optimizing driver workflows.
- Managed high-volume inbound and outbound communication to track real-time driver status. Liaised directly with customers to ensure 100% task completion and maintain high satisfaction.
- Directed the daily truck inspection process to ensure fleet compliance. Systematically communicated issues to maintenance and followed up on all work orders to maximize operational uptime.
Education
Business Administration
Tarrant County College
Fort Worth, TXSkills
- Technical Data Stewardship
- SaaS platform administration
- Attention to detail
- Database management
- Problem-solving
- Friendly, positive attitude
- Operational Quality Assurance
- Regulatory & Technical Compliance
- Human-in-the-Loop (HITL) Validation
Certification
- IT Help Desk Training - May, 2024
- Google Prompting Essentials - May, 2025
- Developing Your Emotional Intelligence - November, 2020
- Sales Strategies - January, 2022
Software
Looker
Active Directory
Zoom Workplace
Salesforce CRM
Service Trade
Microsoft 365
Google Suite
Timeline
Family Care Manager
Self Employed
11.2024 - Current
IT Specialist
Larimer County
03.2024 - 12.2024
Associate Store Manager
H&R Block
01.2021 - 05.2023
Sales Representative
Impact Fire Services
01.2019 - 04.2020
Accounts Receivable/Monitoring Manager
Century Fire Protection LLC
01.2018 - 01.2019
Executive Administrative Assistant
DFS Fire Systems
01.2016 - 12.2017
Logistics Specialist
Rocking C Transport
02.2014 - 01.2016
Fleet Supervisor
Maalt Transport
01.2012 - 01.2014
Business Administration
Tarrant County College