Carly Colglazier
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Texas Roadhouse, significantly enhancing guest satisfaction and sales.
I am a detail-oriented individual with exceptional communication and project management skills. I have proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am also equipped with strong problem-solving abilities and willingness to learn.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Togo Employee
Texas Roadhouse
08.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Trained and mentored new hires, resulting in stronger staff development and increased productivity.
Server Assistant
Texas Roadhouse
12.2020 - 08.2021
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Columbus, IN05-2026
High School Diploma -
Columbus East High School
Columbus, IN05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Suggestive selling
- Food sales and promotion
- Hospitality service expertise
- Guest relations management
- Multitasking and organization
- Upselling techniques
- POS operation
Timeline
Server
Texas Roadhouse
01.2024 - Current
Togo Employee
Texas Roadhouse
08.2021 - 01.2024
Server Assistant
Texas Roadhouse
12.2020 - 08.2021
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Columbus East High School
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