Carly Decker
Wesley Chapel
Summary
Strong customer service experience in salon, wellness, and hospitality environments. Known for excellent interpersonal skills, attention to detail, and creating a welcoming client experience. Eager to grow within the aesthetics industry while contributing professionalism, organization, and a positive front desk presence.
Overview
8
8
years of professional experience
Work History
Server
TopGolf
Tampa, FL
07.2021 - Current
- Deliver exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Upsell food and beverage items based on the guests preferences.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Maintain a clean,organized work area throughout each shift.
- Process guests payments efficiently using a POS system.
Server
Canyon Ranch
Lenox, MA
01.2018 - 03.2020
- Delivered elevated, personalized service in a fine dining environment with a strong focus on guest experience.
- Demonstrated knowledge of health-conscious menu options, dietary restrictions, and ingredient transparency.
- Adapted service approach to meet individual guest needs, preferences, and comfort levels.
- Contributed to an elevated wellness experience by combining attentive service, professionalism, and guest-centered care.
- Trained new servers on fine dining etiquette and company standards.
Salon Receptionist
Joseph on the Mall
Pittsfield, MA
09.2017 - 03.2020
- Assisted in inventory management by tracking product levels and placing orders to ensure stocked supplies.
- Assisted stylists by preparing stations,maintaining clean linens and ensuring a smooth workflow throughout the day.
- Coordinated bookings confirmations and rescheduling to maintain an organized schedule.
- Communicated with salon team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
Nursing
Hillsborough Community College
Tampa, FL05-2029
Cosmetology
Mildred Elley
Pittsfield, MA05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Supply restocking
- Point of sale operation
- Time management
- Scheduling appointments
- Verbal and written communication
Timeline
Server
TopGolf
07.2021 - Current
Server
Canyon Ranch
01.2018 - 03.2020
Salon Receptionist
Joseph on the Mall
09.2017 - 03.2020
Nursing
Hillsborough Community College
Cosmetology
Mildred Elley