Carly DeMarse
Nunica,MI
Overview
7
7
years of professional experience
Work History
Sales Account Specialist
Lowe & Fletcher, Inc
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions. Answers on average 20-25 inquiries a day.
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
- Coordinated with internal teams to ensure timely delivery of products or services, resulting in high levels of customer satisfaction.
- Identified valuable prospects to generate new business opportunities. Research & Discovered approximately 60 prospects in 2023.
- Developed and maintained long-term relationships with key customers for sustained growth.
- Created comprehensive sales reports that informed executive decision making. Generate a Daily Sales Report and assist in the Monthly Reports.
Customer Order Management Specialist
Lowe & Fletcher, Inc
07.2022 - 08.2023
- Developed strong client relationships through consistent communication and attentive service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Lowe & Fletcher, Inc
01.2020 - 07.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents. Organized commercial flights for executives and scheduled lunches for visiting customers or staff.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Production Worker
Lowe & Fletcher, Inc.
05.2019 - 01.2020
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Enhanced team performance by effectively collaborating with coworkers to meet or exceed production targets.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Assisted in training new employees, sharing best practices for efficient product assembly and quality control procedures.
Retail Sales Associate
Dicks Sporting Goods
08.2017 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Arts - General Education
Muskegon Community College
Muskegon, MIBBA - General Management
Grand Valley State University
Allendale, MITimeline
Sales Account Specialist
Lowe & Fletcher, Inc
08.2023 - Current
Customer Order Management Specialist
Lowe & Fletcher, Inc
07.2022 - 08.2023
Administrative Assistant
Lowe & Fletcher, Inc
01.2020 - 07.2022
Production Worker
Lowe & Fletcher, Inc.
05.2019 - 01.2020
Retail Sales Associate
Dicks Sporting Goods
08.2017 - 05.2019
Associate of Arts - General Education
Muskegon Community College
BBA - General Management
Grand Valley State University
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