Sadie Kolpek
Cedar Falls,IA
Summary
Dependable care coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare providers and insurers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator - CPAP and Enteral
VGM Homelink
12.2023 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Mediated communication between patients and insurance providers, with efficiency and professionalism.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical supplies.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Streamlined patient and insurance processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Patient Care Coordinator - Transportation/Translation
VGM Homelink
07.2019 - 12.2023
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the insurance provider, vendors, and patients through expanded resources.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Improved patient care outcomes with meticulous follow-up on access to treatment.
- Analyzed patient satisfaction to identify areas for improvement and implement changes.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care.
Scheduler/Customer Service
Orkin Pest Control
07.2018 - 07.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all services were met within agreed timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Resident Assistant
Western Home Communities
11.2016 - 07.2018
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
Customer Service
Pizza Ranch
02.2014 - 11.2016
- Managed high call and customer volume while maintaining excellent customer service standards.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
No Degree - Pre-Nursing And Liberal Arts
Hawkeye Community College
WaterlooHigh School Diploma -
Cedar Falls High School
Cedar Falls, IA01-2016
Skills
- Proficiency in Microsoft Outlook and Excel
- HIPAA compliance
- Critical thinking skills
- Attention to detail
- Organizational skills
- Self motivation
- Collaboration
- Verbal and written communication
Certification
- CNA
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Patient Care Coordinator - CPAP and Enteral
VGM Homelink
12.2023 - 01.2025
Patient Care Coordinator - Transportation/Translation
VGM Homelink
07.2019 - 12.2023
Scheduler/Customer Service
Orkin Pest Control
07.2018 - 07.2019
Resident Assistant
Western Home Communities
11.2016 - 07.2018
Customer Service
Pizza Ranch
02.2014 - 11.2016
- CNA
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
No Degree - Pre-Nursing And Liberal Arts
Hawkeye Community College
High School Diploma -
Cedar Falls High School
Similar Profiles
Khalifah MuhammadKhalifah Muhammad
Intake Triage Coordinator at VGM HomelinkIntake Triage Coordinator at VGM Homelink
Catherine NewbyCatherine Newby
Senior Patient Care Coordinator at VGM HomelinkSenior Patient Care Coordinator at VGM Homelink
McDonald GumboMcDonald Gumbo
Lending Manager –Microfinance Banking at Homelink (Private) LimitedLending Manager –Microfinance Banking at Homelink (Private) Limited