Carly Grell
Frazier Park
Summary
Dedicated server with exceptional customer service skills and a strong focus on guest engagement. Proven ability to foster loyalty and drive repeat business.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
26
26
years of professional experience
Work History
Server
Eggs N Things
Simi Valley, CA
09.2021 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed multitasking responsibilities, including order taking and food delivery, while minimizing wait times.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
TGI Fridays
Valencia, CA
02.2003 - 09.2021
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient practices.
- Trained and mentored new bartenders on service standards, drink preparation, and customer engagement techniques.
- Resolved customer complaints effectively, fostering positive relationships and repeat business through exceptional service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Brit’s Mountain Inn
Frazier Park, CA
04.2000 - 02.2003
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Maricopa Highschool
Maricopa, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Team collaboration
Timeline
Server
Eggs N Things
09.2021 - Current
Bartender
TGI Fridays
02.2003 - 09.2021
Server
Brit’s Mountain Inn
04.2000 - 02.2003
High School Diploma -
Maricopa Highschool