Carly L. Scholz

• Led and supervised daily activities for toddlers and infants, fostering a safe and nurturing environment.
• Guide children’s behavior using positive reinforcement and age-appropriate strategies.
• Maintain a safe, clean and accurate child-to-teacher ratio in
• Communicate to families about their child’s needs, developmental progress, and routines.
• Maintained safe and clean environment while ensuring accurate child-to-teacher ratios.

• Lead daily operations of after-school and summer youth programs serving elementary-aged children
• Supervised and supported program staff, ensuring safety and engagement through developmentally appropriate activities
• Maintain compliance with state licensing regulations and enforce strict safety and check-in/check-out procedures
• Fostered positive behavior through relationship-building and implementation of social-emotional learning strategies
• Communicated with families about child progress, addressing concerns and providing program updates
• Model YMCA core values of honesty, respect, responsibility, and caring in all interactions

• Provided high-quality customer service in fast-paced environment, enhancing customer satisfaction
• Trained new staff on procedures and service standards, ensuring consistency in service delivery
• Managed food preparation, payment processing, and daily operations.
• Maintain cleanliness and organization to ensure health and safety standards

• Opened new accounts and educated members on financial products
• Resolved member concerns in person, via phone, and email
• Resolved member concerns through in-person interactions, phone conversations, and email correspondence to ensure member satisfaction
• Developed strong communication and problem-solving skills in a professional setting

Minor - Child and Youth Care