Carly McCauley
Tucson,AZ
Summary
Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with consistent track record of meeting and exceeding goals.
Overview
18
18
years of professional experience
Work History
Telephone Operator
Southern Arizona VA Health Care System
Tucson, AZ
05.2020 - Current
- Managed telephone switchboard of 2000+ personnel and routed internal and external calls to provide quick connection
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Telecommunications Operator
Miraval Arizona Resort & Spa
Tucson, AZ
07.2016 - 12.2021
- Connected callers with appropriate professional or department.
- Maintained up-to-date knowledge of emergency call procedures.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Accurately read, understood, and carried out written instructions.
- Managed 5-line switchboard system for busy resort.
- Managed telephone switchboard of 50 personnel and routed internal and external calls to ensure quick connection.
Kitchen Worker
Tanque Verde Unified School District
Tucson, AZ
01.2016 - 05.2017
Team Member
Potbelly Sandwich
Tucson, AZ
12.2015 - 07.2016
Corrections Officer Trainee
Pima County Sheriff
Tucson, AZ
10.2015 - 11.2015
Restaurant Team Member
Pizza Hut Of Arizona
Tucson, AZ
05.2009 - 10.2015
Military Police
US Army
11.1997 - 01.2000
Education
Associate of Applied Science - Criminal Justice
Pima Community College
Tucson, AZ05.2015
Associate of Arts And Sciences - Liberal Arts And General Studies
Pima Community College
Tucson, AZ05.2015
Skills
- Professional communication
- Active listening skills
- Motivated team player
- Skilled problem solver
- Positive and friendly
- Quick learner
Timeline
Telephone Operator
Southern Arizona VA Health Care System
05.2020 - Current
Telecommunications Operator
Miraval Arizona Resort & Spa
07.2016 - 12.2021
Kitchen Worker
Tanque Verde Unified School District
01.2016 - 05.2017
Team Member
Potbelly Sandwich
12.2015 - 07.2016
Corrections Officer Trainee
Pima County Sheriff
10.2015 - 11.2015
Restaurant Team Member
Pizza Hut Of Arizona
05.2009 - 10.2015
Military Police
US Army
11.1997 - 01.2000
Associate of Applied Science - Criminal Justice
Pima Community College
Associate of Arts And Sciences - Liberal Arts And General Studies
Pima Community College