Carly McCauley
Tucson,AZ
Summary
Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with consistent track record of meeting and exceeding goals.
Overview
18
18
years of professional experience
Work History
Telephone Operator
Southern Arizona VA Health Care System
Tucson, AZ
2020.05 - Current
- Managed telephone switchboard of 2000+ personnel and routed internal and external calls to provide quick connection
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Telecommunications Operator
Miraval Arizona Resort & Spa
Tucson, AZ
2016.07 - 2021.12
- Connected callers with appropriate professional or department.
- Maintained up-to-date knowledge of emergency call procedures.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Accurately read, understood, and carried out written instructions.
- Managed 5-line switchboard system for busy resort.
- Managed telephone switchboard of 50 personnel and routed internal and external calls to ensure quick connection.
Kitchen Worker
Tanque Verde Unified School District
Tucson, AZ
2016.01 - 2017.05
Team Member
Potbelly Sandwich
Tucson, AZ
2015.12 - 2016.07
Corrections Officer Trainee
Pima County Sheriff
Tucson, AZ
2015.10 - 2015.11
Restaurant Team Member
Pizza Hut Of Arizona
Tucson, AZ
2009.05 - 2015.10
Military Police
US Army
1997.11 - 2000.01
Education
Associate of Applied Science - Criminal Justice
Pima Community College
Tucson, AZ05.2015
Associate of Arts And Sciences - Liberal Arts And General Studies
Pima Community College
Tucson, AZ05.2015
Skills
- Professional communication
- Active listening skills
- Motivated team player
- Skilled problem solver
- Positive and friendly
- Quick learner
Timeline
Telephone Operator
Southern Arizona VA Health Care System
2020.05 - Current
Telecommunications Operator
Miraval Arizona Resort & Spa
2016.07 - 2021.12
Kitchen Worker
Tanque Verde Unified School District
2016.01 - 2017.05
Team Member
Potbelly Sandwich
2015.12 - 2016.07
Corrections Officer Trainee
Pima County Sheriff
2015.10 - 2015.11
Restaurant Team Member
Pizza Hut Of Arizona
2009.05 - 2015.10
Military Police
US Army
1997.11 - 2000.01
Associate of Applied Science - Criminal Justice
Pima Community College
Associate of Arts And Sciences - Liberal Arts And General Studies
Pima Community College