Carly Murphree
Hermitage
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
11
11
years of professional experience
Work History
Team Lead
TopGolf
03.2025 - Current
- I lead and support a team of bayhosts, event ambassadors, and service staff during daily operations.
- I assign bays, manage floor flow, and ensure a smooth guest experience during peak hours.
- I train and mentor new team members on service standards, safety, and guest engagement.
- I act as a point of contact for guest concerns, resolving issues quickly and professionally.
- I monitor service quality, cleanliness, and safety compliance across the venue.
- I model strong leadership, teamwork, and customer-first service in a fast-paced environment
Bayhost
TopGolf
01.2021 - Current
- I provide excellent customer service, including answering questions, offering game instructions, assisting with equipment setup and troubleshooting, while providing support during their visit.
- I coordinate with other servers, bartenders, and management to fulfill food and beverage orders, as well as special requests.
- I handle multiple guest interactions simultaneously in a fast-paced entertainment environment
- I resolve guest concerns promptly to uphold high satisfaction and a positive brand experience.
Event Ambassador
TopGolf
01.2021 - Current
- I serve as the main point of contact for private and corporate events, ensuring smooth execution from arrival to departure.
- I welcome and check in large groups, provide event overviews, and coordinate timelines with event hosts.
- I communicate closely with event sales, servers, kitchen, and management to keep events on schedule.
- I monitor guest satisfaction and resolve issues to maintain a high-quality experience.
- I maintain the organization of event materials, signage, and reserved spaces.
- I represent Topgolf professionally to create memorable, high-energy guest experiences.
Interior Decorator
Deer Valley Homebuilders
03.2016 - 01.2020
- Directed interior design projects for various show houses, focusing on budget management and precise furniture fitting to enhance aesthetic appeal.
Waitress/Server
FIVE Bar and Restaurant
04.2016 - 10.2016
- Assisted host/hostess in taking to-go orders and seating guests.
- Operated the Focus program.
- Took orders, catered to guests, and helped bus tables.
Waitress/Server
Hooters on Hollywood
10.2014 - 12.2015
- Kept guests entertained, promoted Hooters merchandise.
- Assisted the hosts, took orders, and helped clean tables.
- Used the POS system.
Education
Bachelor of Science - Early Childhood Education
Athens State University
Athens, AL07.2020
Bachelor of Science - Fashion Design, Apparel and Textiles
The University of Alabama
Tuscaloosa, AL05.2014
Skills
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Retention Specialist
- Client communication
- Quality control
- Relationship building
Timeline
Team Lead
TopGolf
03.2025 - Current
Bayhost
TopGolf
01.2021 - Current
Event Ambassador
TopGolf
01.2021 - Current
Waitress/Server
FIVE Bar and Restaurant
04.2016 - 10.2016
Interior Decorator
Deer Valley Homebuilders
03.2016 - 01.2020
Waitress/Server
Hooters on Hollywood
10.2014 - 12.2015
Bachelor of Science - Early Childhood Education
Athens State University
Bachelor of Science - Fashion Design, Apparel and Textiles
The University of Alabama