Carly Murphy
Customer Service Professional
McCaysville,GA
Summary
Honest, eager individual with a genuine passion and desire to achieve in a business setting who has intrinsic motivation and strong work ethic. Very energetic, extremely positive individual with excellent customer relations and decision making skills. Able to maintain a professional demeanor regardless of the situation.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McCaysville Drug & Gun
McCaysville, GA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sustained high level of productivity whilst assisting constant flow of customers in-store and on calls with minimal wait times.
Customer Service Representative
Blue Ridge Diamond Center
Blue Ridge, GA
08.2019 - 11.2019
- Increased sales by being attentive to customer needs and wants, offering suggestions and alternative options.
- Maintained stock and added inventory into computer systems.
- Promoted and established a higher volume of customer influx on social media.
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
09.2018 - 08.2019
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Customer Service Representative
Chewy.com
Ft. Lauderdale, FL
06.2017 - 05.2018
- Maintained customer satisfaction while focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products and services.
Education
Some College (No Degree) - Business Management
University of North Georgia
Dahlonega, GASkills
- Customer Data Confidentiality
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Call Documentation
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Complaint resolution and creative problem solving
- POS systems expert
- Strategic sales knowledge
Timeline
Customer Service Representative
McCaysville Drug & Gun
03.2022 - Current
Customer Service Representative
Blue Ridge Diamond Center
08.2019 - 11.2019
Personal Cruise Consultant
Norwegian Cruise Line
09.2018 - 08.2019
Customer Service Representative
Chewy.com
06.2017 - 05.2018
Some College (No Degree) - Business Management
University of North Georgia
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