Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Carly Nelson

Carly Nelson

SPRINGDALE,AR

Summary

Dynamic and results-driven professional with experience in high-end floral wholesale distribution, and specialty-coffee sales. Skilled in cultivating vendor and client relationships, managing large scale inventory, and driving sales in face-paced environments. Adept at identifying emerging trends, negotiating supplier contracts, and ensuring product quality that meets luxury market standards. Known for effective communication, business acumen, operational efficiency, and delivering exceptional customer service.




Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Onyx Coffee Lab
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained and mentored staff on coffee preparation techniques and equipment usage
  • Implemented process improvements that enhanced workflow efficiency in the café
  • Monitored inventory levels and coordinated with suppliers for timely restocking
  • Conducted regular quality checks on beverages to maintain high standards
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Owner/Operator

Beck's Flower Farm
03.2022 - Current
  • Manage daily operations, ensuring efficient workflow and high-quality service delivery.
  • Cultivate relationships with local suppliers to secure competitive pricing and quality products.
  • Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Negotiate contracts with vendors to secure favorable terms for the business.
  • Assess income and expenses and adapt plans to improve profit levels.

Barista Shift Supervisor

Onyx Coffee Lab
12.2020 - 01.2023
  • Supervised daily operations to ensure high-quality beverage preparation and customer service.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Chocolate Maker

Kyaa Chocolate
10.2019 - 12.2020
  • Crafted high-quality chocolate products using artisanal techniques and premium ingredients.
  • Operated and maintained chocolate tempering machines for optimal texture and flavor consistency.
  • Monitored production processes to ensure adherence to safety and quality standards.
  • Trained junior staff on best practices for chocolate making and equipment operation.
  • Conducted quality control inspections to maintain high standards of product excellence.

Barista/Cafe Supervisor

Barnes & Noble
03.2018 - 08.2019
  • Trained new team members on coffee preparation techniques and customer service standards.
  • Developed and maintained knowledge of coffee varieties and brewing methods to enhance customer experience.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Provided exceptional customer service, resolving complaints efficiently to maintain satisfaction.

Education

High School Diploma -

Bethany Christian School
Lawrence, KS
05-2017

Skills

  • Customer service
  • Effective time management
  • Analytical problem-solving
  • Teamwork and collaboration
  • Excellent communication
  • Sales management
  • Motivating teams
  • Conflict resolution
  • Staff management

Certification

Certified Personal Development Strategist

Timeline

Assistant Manager

Onyx Coffee Lab
01.2023 - Current

Owner/Operator

Beck's Flower Farm
03.2022 - Current

Barista Shift Supervisor

Onyx Coffee Lab
12.2020 - 01.2023

Chocolate Maker

Kyaa Chocolate
10.2019 - 12.2020

Barista/Cafe Supervisor

Barnes & Noble
03.2018 - 08.2019

High School Diploma -

Bethany Christian School
Carly Nelson