Carly Reeves
Los Angeles,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Green Oak Property Management
Los Angeles
06.2022 - Current
- Responsible for operational efficiency of all aspects of Airbnb properties for client including facility maintenance and improvement, oversight of contracted services, and client/tenant relations and bookings
- Adept at creating and maintaining relationships with clients and agents to generate referrals and ensure repeat business
- Handle all tenant interactions, including reviewing applications, conducting background checks, and addressing tenant inquiries and complaints
- Managed approximately 30 incoming calls and emails per day from clients
- Collaborate with agents to identify potential clients and opportunities for cross-selling.
Real Estate Agent
Nourmand & Associates
Los Angeles
07.2020 - 06.2022
- Responsible for lead generation, prospect conversation, contract/documentation preparation and social media content creation
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Accurately obtained client criteria and presented homes matching specified needs/desires
- Successfully went into escrow on a condo within one month of joining
Server
Soho House
West Hollywood
06.2019 - 03.2020
- Demonstrated a commitment to upholding professional service standards, exceeding customer expectations to VIP clientele
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service, paying special attention to dietary restrictions and allergies
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a high level of adaptability, readily adjusting to daily and seasonal traffic fluctuations while delivering outstanding service.
Freelance Producer
Celebrity Footage
Los Angeles
02.2019 - 03.2020
- Collaborated with cross-functional teams to deliver exceptional multimedia productions for various platforms.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
Assistant Manager
SUR
West Hollywood
03.2018 - 08.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Server
Providence
Hollywood
01.2018 - 06.2018
- Served in a chef-driven restaurant led by James Beard Award-winning Chef Cimarusti, boasting 2 Michelin stars
- Specialized in offering an exceptional tasting menu experience, featuring daily changes to the menu with wine pairings
- Demonstrated precise fine-dining service skills, ensuring no table was left unattended.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Business Development Coordinator
Malibu Beach House
Malibu
04.2017 - 09.2017
- On-going relationship management of both clients and therapists, including organizing and leading meetings with senior management and CEO
- Conducted comprehensive market research to identify potential clients and establish connections
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Identified new business opportunities by researching market trends and competitor analysis.
- Organized and participated in networking events, effectively promoting the company''s brand and services.
Production Assistant
Magical Elves
Los Angeles
03.2014 - 06.2017
- Magical Elves- Top Chef Duels (BRAVO) Dir Luke Terbieten
- Community Films- Amica (COMMERCIAL) Dir Matt Smuckler
- Radical Media- Hugo Boss (COMMERCIAL) Dir Mollie Mills
Server
Trattoria Dell 'Arte
New York
11.2015 - 04.2017
- Worked in a bustling Italian restaurant located across from Carnegie Hall, part of the Fireman Restaurant Group
- Served a wide range of customers, including multiple VIPs, while fulfilling responsibilities as a busser and barista across multiple levels
- Successfully managed nightly rushes with pre- and post-theater crowds, ensuring timely and exceptional service
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server
Fig & Olive
Los Angeles
01.2014 - 03.2015
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Intern
Ballantines PR
Los Angeles
07.2013 - 07.2014
- Responsible for researching event honorees and creating extensive press packets
- Use Vocus to create tastemaker lists for product-based outreach
- Create media site alerts, research press bios, and help edit and write press releases
- Maintain daily communication with bloggers and media contacts by creating internal database with editorial calendar information
- Coordinate with clients and press to ensure ultimate brand exposure and a quality experience.
Education
Bachelor of Arts - Theater, FIlm, and Television
UCLA School of Theater
Los Angeles, CA06.2006
Skills
- Pos Systems: Toast, Micros, Posi flex, Aloha
- Vast knowledge of most European and California varietals
- Ability to work well under pressure in fast paced, consistently changing environments
- Organization skills and attention to detail according to the customs and culture of establishment
- Able to multitask and manage time wisely
- Customer Service and sales focused within all job experience
- Safety Protocols
- Microsoft Access
- Accounts Payable and Accounts Receivable
- Goals and Performance
- Team Player
- Relationship Management
- CRM Tracking
- Marketing
Accomplishments
- TIPS Training Certified, Food Handlers Card, and Sexual Harassment Training
Certification
- Licensed Real Estate Agent in CA
- Food Handlers Certificate
- Sexual Harrassment Certificate
- ABC Food and Beverage
Timeline
Branch Manager
Green Oak Property Management
06.2022 - Current
Real Estate Agent
Nourmand & Associates
07.2020 - 06.2022
Server
Soho House
06.2019 - 03.2020
Freelance Producer
Celebrity Footage
02.2019 - 03.2020
Assistant Manager
SUR
03.2018 - 08.2019
Server
Providence
01.2018 - 06.2018
Business Development Coordinator
Malibu Beach House
04.2017 - 09.2017
Server
Trattoria Dell 'Arte
11.2015 - 04.2017
Production Assistant
Magical Elves
03.2014 - 06.2017
Server
Fig & Olive
01.2014 - 03.2015
Intern
Ballantines PR
07.2013 - 07.2014
Bachelor of Arts - Theater, FIlm, and Television
UCLA School of Theater