Carly Tapia
Enid,USA
Summary
PTCB Certified I am currently the lead pharmacy tech at Integris Retail Pharmacy while also promoted to the Medication Discharge Rep at Integris Hospital in Enid. Authorized to work in the US for any employer
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medication Discharge Rep
Integris
Enid, OK
04.2020 - Current
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Streamlined communication processes between departments, improving overall operational efficiency.
- Analyzed customer feedback to identify areas for service improvement, driving enhancements in delivery methods.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Trained new staff on company policies and best practices, fostering a knowledgeable workforce.
- Implemented strategies to optimize workflows, reducing response times in customer service operations.
Sonic Carhop/Assistant Manager
Sonic
08.2010 - 02.2020
- Delivered excellent customer service by taking orders and ensuring accurate food preparation.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Pharmacy Technician
St. Mary Hospital
Enid, OK
03.2018 - 04.2019
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Nursing - College
Oklahoma Christian University
02.2026
High School Diploma -
Pioneer High School
Waukomis05-2010
Skills
- Service excellence
- Attention to detail
- Effective prioritization
- Strong verbal communication
- Thoroughness in task execution
- Proactive self-starter
- Effective problem resolution
- Goal-oriented mindset
- Data entry proficiency
- Customer relations
- Customer support
- Teamwork and collaboration
Accomplishments
- Trained 5 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over 200 prescriptions per day.
Certification
PTCB Certification
Timeline
Medication Discharge Rep
Integris
04.2020 - Current
Pharmacy Technician
St. Mary Hospital
03.2018 - 04.2019
Sonic Carhop/Assistant Manager
Sonic
08.2010 - 02.2020
Nursing - College
Oklahoma Christian University
High School Diploma -
Pioneer High School