Carly Vogan
Seattle,WA
Summary
Administrative professional with corporate operations experience and exceptional customer service. Trained to handle high volume and troubleshoot both internal and external issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Northwest Center at Amazon
Seattle, Washington
09.2023 - Current
- Oversees day to day operations across multiple Amazon locations which includes coordinating coverage, following up with task completions and helps to support new addition's to the Northwest Center Team
- Coordinates monthly meetings to connect, build morale, execute engagement, and explore areas of improvement with my team
- Participates in creating, revising, and updating Reception work instructions as needed
Receptionist
Northwest Center at Amazon
Seattle, WA
10.2022 - Current
- Serve visitors by greeting, welcoming and directing to appropriate personnel and locations across campus.
- Screen and verify customers for identification/credentials and purpose of visit to maintain security of personnel and office environment.
- Experience working in The Summit building, responsible for checking in high volumes of guests for executive briefings, effectively communicating and updating associated tracking logs upon check in and check out.
- Understands current and future scheduled events, and adapting to last minute changes.
- Work with facilities management to document requests for assistance, submit/update internal trouble tickets, and resolve any emergent issues in Amazon buildings.
Wax Specialist
European Wax Center
Cedar Park, TX
03.2022 - 09.2022
- Maintain standards of sanitation and sterilization as directed by law and spa policies and procedures.
- Greet guests by name with a warm and friendly demeanor.
- Consistently follow protocols. Finish services within strict time frames.
Lead Esthetician
Just Jill Beauty & Wellness
Austin, TX
02.2021 - 06.2021
- Provide exemplary customer service by explaining the treatment thoroughly; recommend future treatments and products; listen to client needs and respond in a helpful and respectful manner.
- Inventory and stock treatment rooms.
Receptionist
Northwest Center at Amazon
Seattle, WA
01.2017 - 03.2020
- Act as a liaison between Amazonians and business guests; execute and scan NDAs of all external candidates and visitors.
- Direct internal and external customers to campus resources.
- Problem-solve on behalf of 2,100+ employees in the Ruby building; open and update 15-25 internal trouble tickets each week to resolve maintenance and administrative issues Amazonians raise to reception.
- Answer 20-30 external customer service calls weekly.
- Multi-task to coordinate deliveries, equipment reservations, transportation needs, and approving restricted access.
Education
Licensed Esthetician
Avenue Five Institute
12.2020
Bachelor of Arts - Human Development
Washington State University
07.2017
Skills
- Communication
- Time management
- Project prioritization
- Microsoft Office Suite
- SharePoint
- Sim Ticketing
- Amazon Meetings/ Amazon Visits/ Chime/ Slack/ Lenel/ Rightcrowd
Certification
- MVP Employee of the Month (European Wax Center - May 2022)
- Perfect Attendance (Avenue Five 750-Hour Esthetics Program - May-Oct 2020)
Timeline
Lead Receptionist
Northwest Center at Amazon
09.2023 - Current
Receptionist
Northwest Center at Amazon
10.2022 - Current
Wax Specialist
European Wax Center
03.2022 - 09.2022
Lead Esthetician
Just Jill Beauty & Wellness
02.2021 - 06.2021
Receptionist
Northwest Center at Amazon
01.2017 - 03.2020
Licensed Esthetician
Avenue Five Institute
Bachelor of Arts - Human Development
Washington State University
Similar Profiles
Galen BrownGalen Brown
Assistant Manager Operations and Reception at Northwest Center for AmazonAssistant Manager Operations and Reception at Northwest Center for Amazon
Brooke WigginsBrooke Wiggins
Corporate Receptionist at Northwest Center @ AmazonCorporate Receptionist at Northwest Center @ Amazon
Ryan ManantanRyan Manantan
Sr. Corporate Roaming Receptionist at Northwest Center | AmazonSr. Corporate Roaming Receptionist at Northwest Center | Amazon
Becks DeVriesBecks DeVries
Senior Social Strategist - Jordan | @jumpman23 at KinessoSenior Social Strategist - Jordan | @jumpman23 at Kinesso
SHANE BULLERSHANE BULLER
Merrill Financial Solutions Advisor at Merrill LynchMerrill Financial Solutions Advisor at Merrill Lynch