Carly Weaver
Montrose,CO
Summary
Dynamic hospitality professional with 20+ years of experience in the restaurant industry. Successful at leadership and multitasking with outstanding eye for detail and extensive knowledge of streamlining dining room functions. Committed to professional aesthetics and top-of-the-line customer service. Well-versed in service standards and with a natural knack for building relationships with customers and co-workers!
Overview
17
17
years of professional experience
Work History
Dining Room Manager
Local Ocean Seafoods
05.2021 - 06.2024
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
Lead Server
Local Ocean Seafoods
09.2012 - 04.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
Service Manager
Juicy Lucy's Steakhouse
06.2009 - 04.2012
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Davito's Italian Restaurant
07.2007 - 05.2009
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Spanish And International Studies Communications
University of Oregon
Eugene, OR07.2005
Skills
- Team Management
- Guest Relations
- Excellent Communication
- Reliable and Responsible
- Interpersonal Skills
- Time management abilities
- Leadership trained
- Fine dining experience
- Adaptability and Flexibility
Languages
Spanish
Full Professional
Timeline
Dining Room Manager
Local Ocean Seafoods
05.2021 - 06.2024
Lead Server
Local Ocean Seafoods
09.2012 - 04.2021
Service Manager
Juicy Lucy's Steakhouse
06.2009 - 04.2012
Server
Davito's Italian Restaurant
07.2007 - 05.2009
Bachelor of Arts - Spanish And International Studies Communications
University of Oregon
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