Carly Zimmerman
LYONS,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service practices and at exploring different solutions to address customer needs effectively. Being able to understand customer needs and establish solutions.
Overview
5
5
years of professional experience
Work History
Associate Customer Service Representative
Auto Owners Insurance
Lansing, MI
06.2024 - Current
- Provided customer support by addressing inquiries and resolving issues efficiently.
- Managed updates and changes in company systems with accuracy and attention to detail.
- Collaborated with team members to understand processes.
- Assisted customers in navigating insurance claims, ensuring clarity and understanding of processes.
- Customer satisfaction by addressing inquiries and resolving issues.
- Research to provide informed solutions, enhancing overall satisfaction.
- Mitigated potential conflicts by applying active listening skills and empathetic understanding of concerns during interactions.
- Handled escalated customer complaints professionally, ensuring timely resolution.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
Daycare Provider
Self Employed
Portland, MI
06.2021 - 06.2024
- Developed engaging educational activities to promote early childhood learning and development.
- Implemented effective behavior management to promote a positive and safe environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Worked with parents to address individual needs and enhance child development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Responsible for children ranging from ages 3 months to 5 years old.
Daycare Assistant
Little Friends Child Care
Portland, MI
10.2021 - 06.2023
- Monitored children's behavior, guaranteeing safety and compliance.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Responsible for children ranging from ages 3 months to 5 years old.
- Observed activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Provided lunch and snack time assistance to monitor children and assist with eating.
Food Runner
ConfluxCity Brewing Company
Portland, MI
06.2021 - 10.2021
- Served food to customers.
- Maintained clean and organized dining areas, contributing to a pleasant environment.
- Kept kitchen well stocked to meet customer needs.
- Sanitized dishes, tabletops, and chairs to prevent spreading germs.
- Adhered to state laws regarding food safety and avoiding food-borne illnesses.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Delivered food and beverages efficiently to guarantee exceptional customer experiences.
Education
Bachelor of Science - Business
Northwood University
Midland, MI05-2026
Associate - General Business
Lansing Community College
Lansing, MI05-2026
High School Diploma -
St. Patrick Catholic School
Portland, MI05-2022
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organization
- Task prioritization
- Critical thinking and active listening
- Food and beverage service
- Child Supervision
Timeline
Associate Customer Service Representative
Auto Owners Insurance
06.2024 - Current
Daycare Assistant
Little Friends Child Care
10.2021 - 06.2023
Daycare Provider
Self Employed
06.2021 - 06.2024
Food Runner
ConfluxCity Brewing Company
06.2021 - 10.2021
Bachelor of Science - Business
Northwood University
Associate - General Business
Lansing Community College
High School Diploma -
St. Patrick Catholic School