Salesforce
Hi, I’m
Carly Chasteen
Melbourne,FL
Summary
Dynamic Health Care Billing Specialist with 20 years of experience in financial reconciliation and office management. Proven track record in streamlining processes and enhancing operational efficiency. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills, contributing to improved team performance. Committed to embracing new challenges and continuing professional growth.
Overview
20
years of professional experience
1
Certification
Work History
Supplemental Health CareSalt Lake City, UT
MSP Manager
10.2024 - Current
Job overview
- Rebate processing
- Dept management
- SOP creation
- Payroll reconciliation
Neurotech, LLCWaukesha, WI
Billing Department Manager
04.2019 - 10.2024
Job overview
- Revenue Ringleader: Successfully transitioned billing processes in-house, ending outsourcing contracts and developing efficient departmental processes
- Cost Saver: Negotiated a 62% reduction in the price of a new billing system
- System Implementation: Implemented and customized new billing software, trained staff, and established EDI agreements for 18 NPIs across multiple states
- Process Improvement: Streamlined collection agency processes, sped up reimbursement by increasing EFT, and managed monthly financial reconciliation
- Team Leadership: Oversaw billing staff, conducted interviews, facilitated onboarding and terminations, and resolved complex billing issues
Coastal Health SystemsRockledge, FL
Insurance Specialist - Quality Assurance/Training Specialist
08.2007 - 04.2019
Job overview
- Department Lead: Managed and led the department, ensuring compliance and efficiency in operations
- Claims Management: Prepared Medicare/insurance appeals, organized records, investigated claims, and ensured timely payments
- Financial Tracking: Managed posting of payments, maintained accounts receivable, and conducted monthly financial reconciliation
- Training and Compliance: Provided comprehensive training, ensured HIPAA compliance, and achieved a 98% success rate in obtaining payments through appeals
Coastal Health SystemsRockledge, FL
Executive Assistant to CFO
08.2005 - 07.2007
Job overview
- Financial Support: Maintained bank spreadsheets, managed accounts receivable, reconciled accounts, processed accounts payable, and prepared reports
Education
Keiser University
Associate of Arts from Health Service Administration
03.2007
Skills
- Insurance Procedures
- Learning Agility
- Customer Service
- Leadership
- Technical Proficiency
- Revenue Cycle
- EDI Enrollments
- Salesforce
- Billing Operations
- SOP Creation
- Cost Reduction
- System Implementation
Certification
NAAC Certified Ambulance Coder, 04/01/15, 04/01/19
Software
AdvancedMD
Eclipse
Zoll RescueNet
Timeline
MSP Manager
Supplemental Health Care
10.2024 - Current
Billing Department Manager
Neurotech, LLC
04.2019 - 10.2024
Insurance Specialist - Quality Assurance/Training Specialist
Coastal Health Systems
08.2007 - 04.2019
Executive Assistant to CFO
Coastal Health Systems
08.2005 - 07.2007
Keiser University
Associate of Arts from Health Service Administration
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