Eddie McWhorter
Hohenwald ,TN
Summary
Accomplished in running a successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.
Performance driven, detail oriented with 30 plus years in automotive industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Gerber Collision
12.2023 - Current
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
Collision Center General Manager
Crash Champions /ServiceKing
08.2012 - 11.2023
- Teammate retention
- Building carrier and vendor relations
- Coach teammates CCC, Audatex and KPI Metrics.
- Maintained safety of all personnel through hands-on management.
- Checked quality of all work to maintain customer satisfaction.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class collision repair.
- Trained and guided team members to maintain high productivity and performance metrics.
- Numerous Top Shop awards for CSI and Profitability.
- Also ran 2 locations at same time and both locations were award winning locations.
- Created plans and communicated deadlines to ensure repairs were completed on time
Collision Center Manager
Bradshaw Collision Repair Center
01.2011 - 08.2012
- Managed team of 20 personnel focused on repairs and refinishing work.
- Inspected auto body damage and wrote up repair orders.
Education
High School Diploma -
Plainview High School
Plainview, TX05.1984
Skills
- Forecasting Sales
- Vendor and Insurance carrier relations
- Insurance procedures
- Completing compliant carrier estimates
- Quality repair management with Alldata or OEM procedures
- Supervising staff
- Inventory management
- Coaching and mentoring
- Effective leader
- Teammate Retention
Accomplishments
- Achieved multiple Top Shop Awards at numerous locations.
- Been moved to multiple locations to repair KPI Metrics and Profitability and rebuild the teams.
Certification
- ICAR Platinum
References
Available upon request
Timeline
Collision Center Manager
Gerber Collision
12.2023 - Current
Collision Center General Manager
Crash Champions /ServiceKing
08.2012 - 11.2023
Collision Center Manager
Bradshaw Collision Repair Center
01.2011 - 08.2012
- ICAR Platinum
High School Diploma -
Plainview High School
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