James Alvey
manager
Hudson,Florida
Summary
After 40 years in the auto collision business, 20 years in management. I feel I am very equipped to handle most management positions. However , I'm interested in positions other than Management also. I'm team oriented , have strong leader skills, and have many other attributes, that could be discussed upon request. I feel I would be a strong addition to any employer. I've never had an employer that wasn't satisfied with my performance . I've never had an employer that didn't invite me to return to previous employment when I left. I have Moved to Florida to be with Family, and possibly explore other avenues of employment , though I still don't want to rule out Collision repair . I believe in honesty and integrity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Swope Family Of Dealerships
Elizabethtown, , KY
06.2012 - 06.2021
- Maintained safety of all personnel through hands-on management.
- Worked with customers and insurance companies to obtain payments.
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Managed team of 15 personnel focused on repairs and refinishing work.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with insurance companies and customers to build connections and nurture relationships.
Auto Insurance Appraiser
Mccloud Claims Service
Bowling Green , KY
02.2008 - 06.2012
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Identified suspicious claims, escalating issues to "In HOuse Adjuster" for further investigation and analysis.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Developed and maintained courteous and effective working relationships.
Collision Center Manager
Tri-County -Ford Collision Center
Radcliff , KY
11.2000 - 02.2008
- Maintained safety of all personnel through hands-on management.
- Worked with customers and insurance companies to obtain payments.
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Managed 9 personnel focused on repairs and refinishing work.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Some College (No Degree) - Business Management
Elizabethtown Community And Technical College
Elizabethtown, KYHigh School Diploma -
Grayson County High School
Leitchfield, KY05.1981
Skills
- Problem Anticipation and Resolution
- Customer Service Management
- Team Leadership
- Decision Making
- Employee Motivation
- Recruitment and Hiring
- Financial Statement Review
- Layout Planning
- Business Forecasting
- Multitasking and Prioritization
- Customer Relations
Certification
I-CAR and ASE certified
Ford Motors online Management program graduate
CCC one Certified
Timeline
Collision Center Manager
Swope Family Of Dealerships
06.2012 - 06.2021
Auto Insurance Appraiser
Mccloud Claims Service
02.2008 - 06.2012
Collision Center Manager
Tri-County -Ford Collision Center
11.2000 - 02.2008
Some College (No Degree) - Business Management
Elizabethtown Community And Technical College
High School Diploma -
Grayson County High School