Gawain (Joe) LeBlanc
Aledo,TX
Summary
Seasoned Collision Center Manager experienced in managing workflow and operational efficiency within collision repair environments. Achieved high customer satisfaction and estimate accuracy through effective coordination of repair schedules and communication with estimators, technicians, and insurance partners. Developed quality control measures and training programs that promoted continuous improvement and adherence to safety compliance standards.
Overview
21
21
years of professional experience
Work History
Collision Center Manager
Gerber Collision Center
North Richland Hills, Texas
10.2025 - Current
- Managed collision center workflow for Gerber collision repair operations.
- Coordinated repair schedules with estimators, technicians, and insurance partners.
- Supervised staff training, coaching, and daily shop assignments.
- Monitored quality standards across body, paint, and reassembly processes.
- Communicated repair progress with customers and insurance representatives.
- Addressed customer concerns promptly to ensure satisfaction. and resolved service issues professionally.
- Enforced safety procedures, shop policies, and compliance requirements.
- Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
- Oversaw staff members to ensure adherence to operational standards. and provided guidance on best practices for repair techniques and processes.
- Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
- Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
- Wrote complete and accurate cost estimates for labor and parts.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
Collision Center Manager
Joe Hudson’s Collision
Arlington, Texas
05.2020 - 10.2025
- Managed collision center workflow for Joe Hudson’s repair operations.
- Coordinated repair schedules with estimators, technicians, and insurance partners.
- Supervised staff training, coaching, and daily shop assignments.
- Monitored quality standards across body, paint, and reassembly process.
- Communicated repair progress with customers and insurance representatives.
- Handled customer concerns and resolved service issues professionally.
- Enforced safety procedures, shop policies, and compliance requirements.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Provided technical assistance to technicians when needed to ensure quality repairs were completed within set time frames.
- Ensured compliance with safety regulations and industry standards to provide safe working conditions for employees.
- Oversaw financial performance of the Collision Center, set budgets and monitored expenses.
Collision Center Manager
Bruner Collision
Early, TX
03.2019 - 04.2020
- Write estimates on different Platforms (CCC1, Autotex, Mitchell).
- Coordinated ordering of necessary automotive parts.
- Supervised daily workflow to enhance productivity and efficiency.
- Review final estimate to work performed.
- Review final estimate to the work performed.
- Provided daily updates to customers on work progress to enhance communication and satisfaction.
- Communicate daily with insurance companies.
- Oversaw accounts receivables to maintain financial accuracy and timely collections.
- Handled accounts receivable processes to maintain financial accuracy.
Collision Center Manager
Gibbs Paint and Body
Abilene, TX
02.2016 - 02.2019
- Write estimates on different Platforms (CCC1, Autotex, Mitchell).
- Ordered automotive parts from suppliers to ensure timely repairs.
- Oversaw daily workflow to ensure team productivity and task completion.
- Quality control repairs during the process.
- Review final estimate to the work performed.
- Updated customers daily on work progress, ensuring clear communication and satisfaction.
- Deliver car to customer, collect and document payment.
- Communicate daily with insurance companies.
- Managed accounts receivables to ensure timely payments and accurate records.
- Resolved customer complaints by addressing concerns and providing solutions.
- Assisted manager with daily operations to support business functions.
- Trained new employees and evaluated performance, fostering a skilled and effective team.
- Handle State Farm, USAA, Allstate, Hartford and Nationwide accounts.
Customer Service Manager
Craigs Collision
Burleson, TX
10.2012 - 02.2016
- Write estimates on different Platforms (CCC1, Autotex, Mitchell).
- Procured necessary parts from suppliers to ensure timely repairs.
- Managed daily workflow to maximize productivity and efficiency.
- Quality control repairs during process.
- Review final estimate to the work performed.
- Updated customers daily on work progress to ensure satisfaction and transparency.
- Deliver car to customer, collect and document payment.
- Communicate daily with insurance companies.
- Administered accounts receivables to ensure timely collections and accurate records.
- Addressed and resolved customer complaints to enhance satisfaction and loyalty.
- Trained new employees and evaluated performance to maintain high service standards.
- Handle State Farm, USAA, and Nationwide accounts.
Customer Service Manager
Service King
North Richland Hills, TX
03.2008 - 10.2012
- Update customers daily on work progress.
- Requested and procured necessary parts for repairs.
- Managed daily workflow to optimize productivity.
- Oversee workflow.
- Review final estimate to the work performed.
- Updated customers daily on work progress, ensuring transparency and customer satisfaction.
- Manage accounts receivables.
- Train new employees and evaluate their performance.
- Tracked and recorded all accounts receivable transactions.
- Addressed and resolved customer complaints to ensure satisfaction.
- Supported manager in completing daily operational tasks.
- Trained new employees and evaluated performance to ensure high-quality service delivery.
- Handle State Farm, USAA, Allstate, and Nationwide account.
- Sales volume $100,000–$150,000
Assistant Manager
Caliber Collision
Dallas, TX
01.2006 - 03.2008
- Write estimates on different Platforms (CCC1, Autotex, Mitchell).
- Ordered parts from suppliers to ensure timely repairs.
- Oversaw daily workflow to ensure smooth operations.
- Communicate daily with insurance companies.
- Review final estimate to the work performed.
- Updated customers daily on work progress to enhance communication.
- Train new employees and evaluate their performance.
- Write estimate on different Platforms (CCC1, Autotex, Mitchell).
- Managed accounts receivables to maintain financial accuracy.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted manager with daily operational tasks to support team efficiency.
- Deliver car to customer, collect and document payment.
- Sales volume $100,000–$150,000
Education
High School Diploma -
Spring High School
Spring, TXSkills
- Cost Estimation
- Quality Control Analysis
- Repair Coordination
- Claims Processing
- Insurance Coordination
- Operation and Control
- Performance Monitoring
- Workflow management
- Inventory Control
- Damage Assessment
- Process Improvement
- Safety compliance
- Safety practices
- Troubleshooting
- Critical Thinking
- Complex Problem Solving
- Judgment and Decision Making
- Time Management
- Customer communication
- Team leadership
- Conflict resolution
- Problem solving
- Financial Oversight
- Staff Supervision
- Staff Development
- Order Fulfillment
- Repair Oversight
- Operational Oversight
- Insurance Coordination
- Financial Oversight
- Staff Supervision
- Staff Development
Timeline
Collision Center Manager
Gerber Collision Center
10.2025 - Current
Collision Center Manager
Joe Hudson’s Collision
05.2020 - 10.2025
Collision Center Manager
Bruner Collision
03.2019 - 04.2020
Collision Center Manager
Gibbs Paint and Body
02.2016 - 02.2019
Customer Service Manager
Craigs Collision
10.2012 - 02.2016
Customer Service Manager
Service King
03.2008 - 10.2012
Assistant Manager
Caliber Collision
01.2006 - 03.2008
High School Diploma -
Spring High School