JASON WICKHAM
Caldwell,ID
Summary
Professional with 24 years of experience in collision repair and production management within high-volume automotive environments. Proven ability to manage repairs effectively, ensuring quality control and timely communication with vehicle owners and insurance adjusters. Skilled in team training and adherence to industry standards. Committed to maintaining detailed documentation throughout the repair process. I have a passion for the technical components of collision repairs and insurance adjusting.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Collision Center Manager
Steve’s Hometown Collision Center
05.2020 - Current
- Ensured safety of all personnel through active training and staff engagement strategies.
- Optimized communication strategies, enhancing customer satisfaction and update proficiency.
- Lowered cycle times by implementing blueprints for repairs, facilitating prompt vehicle delivery.
- Performed thorough assessments of vehicle damage, producing accurate repair estimates.
- Developed partnerships with insurance companies to streamline claims processing and repairs.
- Increased operational efficiency through effective task delegation and procedural enhancements.
- Directed marketing campaigns to attract new customers while retaining existing clientele.
- Collaborated across departments to elevate company performance and enhance customer interactions.
Assistant General Manager
Caliber Collision
02.2016 - 04.2020
- Managed financial operations to enhance investment strategies and secure funding.
- Conducted inspections of repairs to meet quality benchmarks.
- Acted as technical resource for technicians on original equipment repair protocols.
- Defined mapping for structural repairs in accordance with original equipment and shop criteria.
- Mentored colleagues to improve professional growth and operational efficiency.
- Addressed conflicts through effective negotiation techniques.
- Proficient in calendar scheduling software, credit card processors, digital cameras, Kronos payroll system, laptops, Microsoft Excel, and Outlook.
SHOP FOREMAN
WESTSIDE BODYWORKS
02.2007 - 10.2015
- Day to day operation of fast paced high volume production collision repair facility
General Manager
Maaco Collision Repair and Auto painting
05.2001 - 02.2007
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and cooperation
- Balanced the reality of an affordable overall paint process with customer expectations and satisfsction
Education
High School Diploma - College Prep
South Platte High School
Big Springs, NE05.1999
Skills
- Workplace safety regulations
- Insurance practices and policies
- Detail-oriented mindset
- Accounts receivable administration
- Effective operations management
- Customer relationship strategies
- Quality assurance techniques
- Cost management measures
- Estimating proficiency
- Technical skill set
- Supervisory and team development skills
- Collision estimation expertise
- Inventory oversight
Certification
- ICAR Platinum Certified
- The standard in automotive training and repair procedures, most current information to accurately and safely repair vehicles
- General Motors Certification for Collision Repair Management : on going certification for technical advancement of collision repair procedures
Accomplishments
Achieved 5 year sales goal in year 2, advancing overall projections by 50% annually
Spearheaded an effort to gain and maintain O.E certification with Toyota
Gained I-Car Gold Class by year 3 by implementing a stringent training regime and all while gaining enthusiastic buy in from technicians
Timeline
Collision Center Manager
Steve’s Hometown Collision Center
05.2020 - Current
Assistant General Manager
Caliber Collision
02.2016 - 04.2020
SHOP FOREMAN
WESTSIDE BODYWORKS
02.2007 - 10.2015
General Manager
Maaco Collision Repair and Auto painting
05.2001 - 02.2007
High School Diploma - College Prep
South Platte High School
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