Craig Borja
Anaheim,CA
Summary
Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.
Overview
22
22
years of professional experience
Work History
Collision Center Manager
Royal Collision Center
07.2021 - 05.2023
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Maintained safety of all personnel through hands-on management.
- Collaborated with other departments to improve overall company performance and customer experience.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Inspected auto body damage and wrote up repair orders.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Supervised and managed shop operations and tasks.
Collision Estimator
Manufacturer Certified Collision Center
02.2019 - 07.2021
Shop Owner
Carstar Orange
06.2017 - 02.2019
Collision Center Manager
AW Collision of Calabasas
03.2016 - 05.2017
Collision Estimator
AW Collision of Long Beach
09.2015 - 03.2016
Collision Center Manager
AW Collision of Carson
11.2010 - 09.2015
Collision Estimator
Spectrum Collision Center
07.2001 - 11.2010
Education
High School Diploma -
Los Alamitos High School
06.1993
Skills
- Workplace Safety
- Insurance procedures
- Automotive Repair Knowledge
- Detail Oriented
- I-Car Platinum (Estimator and Refinish)
- Welding Certificate
- EPA 609 Certified
- CCC1 - Estimating and management reports
- Mitchell, Auditex
- Refinish Experience
- Body Repairs
- Detail - Colorsand and Buff Experience
- Alldata
- BAR Compliant
- California Consumer Regulations Knowledge
Timeline
Collision Center Manager
Royal Collision Center
07.2021 - 05.2023
Collision Estimator
Manufacturer Certified Collision Center
02.2019 - 07.2021
Shop Owner
Carstar Orange
06.2017 - 02.2019
Collision Center Manager
AW Collision of Calabasas
03.2016 - 05.2017
Collision Estimator
AW Collision of Long Beach
09.2015 - 03.2016
Collision Center Manager
AW Collision of Carson
11.2010 - 09.2015
Collision Estimator
Spectrum Collision Center
07.2001 - 11.2010
High School Diploma -
Los Alamitos High School
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