Billy Fuja
Corunna
Summary
Adept at keeping collision center operations running smoothly. Talented team and business leader with excellent problem-solving, planning and conflict management abilities. Dedicated to keeping team members safe, controlling costs and promoting customer satisfaction. Experienced Collision Center Manager offering many years of experience in the automotive industry. Demonstrated success in coordinating orders, paperwork, and payments. Detail-oriented professional with great skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Shea automotive
Flint
06.2019 - Current
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
- Supervised staff members and provided guidance on best practices for repair techniques and processes.
- Assisted in training new hires on proper procedures for handling automotive bodywork repairs.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Provided technical assistance to technicians when needed to ensure quality repairs were completed within set timeframes.
- Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
- Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process.
- Developed strategies to reduce costs associated with equipment maintenance, labor hours, materials usage.
- Monitored employee performance levels through regular feedback sessions and coaching sessions where appropriate.
- Oversaw financial performance of the Collision Center, setting budgets and monitoring expenses.
- Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
Collision Center Manager
LaFontaine Chrysler Dodge Jeep Ram of Fenton
Fenton
08.2017 - 06.2019
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
- Supervised staff members and provided guidance on best practices for repair techniques and processes.
- Assisted in training new hires on proper procedures for handling automotive bodywork repairs.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Provided technical assistance to technicians when needed to ensure quality repairs were completed within set timeframes.
- Identified opportunities for improvement within the Collision Center by analyzing past trends and implementing corrective actions accordingly.
- Facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process.
- Developed strategies to reduce costs associated with equipment maintenance, labor hours, materials usage.
- Monitored employee performance levels through regular feedback sessions and coaching sessions where appropriate.
Fixed Operations Director
Randy wise chrysler
Durand
01.2016 - 08.2017
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Developed training programs for new hires within the Fixed Operations Department.
- Ensured compliance with all applicable laws and regulations related to fixed operations activities.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
Auto Body Technician/Production Manager
Al Serra Chevy
Grand Blanc
10.1998 - 01.2016
- Welded replacement parts into place using MIG and TIG welding equipment.
- Replaced damaged body panels with new or recycled OEM parts.
- Performed preliminary inspection of vehicles to determine extent of damage.
- Checked all bolts, screws, nuts, for proper tightness after completion of repairs.
- Inspected completed jobs for quality control purposes prior to releasing vehicles back to customers.
- Provided excellent customer service throughout the entire repair process.
- Maintained records of all repairs performed on each vehicle including time spent on each job.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Assessed vehicle damage and developed comprehensive repair plans.
Service Technician
Durand Chevrolet
Durand
09.1992 - 10.1998
- Installed new systems according to manufacturer specifications.
- Adhered to quality assurance procedures during every stage of the service process.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
Education
High School Diploma -
Durand High School
Durand, MI05-1992
Some College (No Degree) - Electrical, Electronics and Communications Engineering
Baker College Owosso
Owosso, MISkills
- Customer service
- Employee training
- Insurance coordination
- Quality control
- Operational efficiency
- Financial analysis
- Staff supervision
- Conflict resolution
- Technical assistance
- Performance monitoring
- Communication skills
- Safety practices
- Cost reduction
- Accounts receivable
- Managing operations
- Estimating expertise
- Forecasting
- Records organization and management
- Professionalism
Affiliations
- Avid outdoors man.
- Experienced blacksmith.
- Animal lover.
Certification
- I Car platinum.
- State certified auto body repair
Timeline
Collision Center Manager
Shea automotive
06.2019 - Current
Collision Center Manager
LaFontaine Chrysler Dodge Jeep Ram of Fenton
08.2017 - 06.2019
Fixed Operations Director
Randy wise chrysler
01.2016 - 08.2017
Auto Body Technician/Production Manager
Al Serra Chevy
10.1998 - 01.2016
Service Technician
Durand Chevrolet
09.1992 - 10.1998
High School Diploma -
Durand High School
Some College (No Degree) - Electrical, Electronics and Communications Engineering
Baker College Owosso