ALEJANDRA LEGUIZAMO
Dallas,Texas
Summary
Results-driven Collision Center Manager known for high productivity and efficient completion of tasks. Specialize in workflow optimization, team leadership, and customer satisfaction to ensure smooth operation of collision repair processes. Excel in communication, problem-solving, and adaptability, utilizing these soft skills to navigate challenges and drive continuous improvement within the center.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Collision Center Manager
Malibu collision LLC
1502 s Fitzhugh , Tx
07.2025 - Current
- Oversaw financial performance of the Collision Center, setting budgets and monitoring expenses.
- Managed daily operations of the collision center to ensure smooth workflow.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Coordinated with insurance companies for claims processing and approvals.
- Analyzed repair estimates to ensure accuracy and efficiency in services offered.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Developed customer service strategies to improve client satisfaction levels.
- Oversaw staff training programs to enhance team skills and knowledge.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
- Developed strategies to reduce costs associated with equipment maintenance, labor hours, materials usage.
- Reviewed invoices from suppliers before authorizing payments.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Operations Manager
Vio Wireless DBA Boost mobile
Garland, USA
06.2013 - 09.2022
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
- Implemented training enhancements that improved employee knowledge and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to optimize inventory levels based on production needs.
- Participated in physical inventory counts to keep information accurate and current.
- Resolved customers' complaints by smoothly handling returns, exchanges, and other service needs.
- Cultivated relationships with customers to support sales growth and satisfaction.
Education
Associate of Applied Science - Business Administration
Eastfield College
Mesquite, TX 08.2024 - 06.2027
GED -
Dallas College
DallasSkills
- Operational Strategy
- Repair Process Optimization
- Inventory Management
- Budget management
- Customer Relationship Management
- Customer Service
- Customer Interaction
- Staff Training
- Team Leadership
- Decision Making
- Goal management
- Problem-Solving
- Employee Motivation
- People Skills
- Computer Skills
- Microsoft Office
- Customer service
Timeline
Collision Center Manager
Malibu collision LLC
07.2025 - Current
Associate of Applied Science - Business Administration
Eastfield College
08.2024 - 06.2027
Operations Manager
Vio Wireless DBA Boost mobile
06.2013 - 09.2022
GED -
Dallas College