Rodrigo Zabalaga
Arvada,Colorado
Summary
Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.
Overview
25
25
years of professional experience
Work History
Collision Center Manager
Foundation Chevrolet
08.2020 - 04.2023
- Maintained safety of all personnel through hands-on management supported by KPA training
- Process insurance companies claims and to obtain payments and keep account receivables up to date
- Used CCC one and ADP to write damage estimates .
- Managed team 12 personnel focused on repairs and refinishing work.
- Supervised and managed shop operations and tasks.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Checked quality of all work to maintain customer satisfaction.
- Inspected auto body damage and wrote up repair orders.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Manage day to day operations with reports given by the business office
Collision Center Manager
Medved Chevrolet Cadillac
11.2001 - 08.2020
- Inspected auto body damage and wrote up repair orders.
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Managed team of 12 personnel focused on repairs and refinishing work.
- Manage the shop seeking increase in profits
Maintenance Manager
Alamo Rental Car
04.1998 - 11.2001
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Maintain the rental fleet and supervise mechanics , body writers, bus drivers and service agents .
Education
Industrial Mechanics And Maintenance
12.1981
GED -
11.1978
Skills
- Leadership
- Supervising Staff
- Optimized operational profits
- Business Relationships
- KPA certified
- NCM Collision center management training completed
- Standard Operating Procedures Understanding
- Daily Progress Reports
- Operational Procedures
- Processing insurance claims Claims
- Contract out side vendors
- Proficient in CCC one and ADP estimatating systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Collision Center Manager - Foundation Chevrolet
08.2020 - 04.2023
Collision Center Manager - Medved Chevrolet Cadillac
11.2001 - 08.2020
Maintenance Manager - Alamo Rental Car
04.1998 - 11.2001
Universidad Federico Santa Maria - , Industrial Mechanics And Maintenance
La Salle School - GED,
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