CRAIG LAMMEY
Helena,MT
Summary
Service-driven Collision Center General Manager offering 20+ years' proven effective leadership in driving organizational profitability, team productivity and operational efficiency. Demonstrated financial acumen to work productively with insurance companies and vendors which support cost-saving initiatives for business and clientele. Adaptable and astute professional easily engages and communicates at all business and professional levels.
Overview
23
23
years of professional experience
Work History
Collision Center Manager
Caliber Collision
Helena, MT
03.2023 - Current
- Completed inspections, estimations and damage reports.
- Greeted customers and took time to answer questions.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Ensured compliance with safety regulations and industry standards to ensure safe working conditions for employees.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Maintained inventory of parts required for vehicle repairs and ordered additional supplies as necessary.
- Performed inspections of vehicles prior to repair commencement to determine extent of damage and develop an accurate estimate.
- Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
- Ensured that all necessary paperwork was completed correctly prior to releasing repaired vehicles back to customers.
Collision Center Manager
Billion Auto Group
Bozeman, MT
09.2010 - 03.2023
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Supervised staff members and provided guidance on best practices for repair techniques and processes.
- Resolved customer complaints promptly by addressing their concerns directly or coordinating with relevant personnel.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Completed inspections, estimations and damage reports.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
Collision Center Manager
Collision 1 Autobody
Seattle, WA
09.2001 - 08.2010
- Completed inspections, estimations and damage reports.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Pursued aged payments from customers and insurance providers.
- Directed 10+ person team of repair and refinishing professionals.
- Kept strict safety practices in all areas of operations.
- Greeted customers and took time to answer questions.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
Education
Advanced Collision Repair Methods
I-CAR
VirtualSPIES HECKER PAINT SCHOOL
Chicago, ILBASF MANAGEMENT TRAINING
Seattle, WAHigh School Diploma -
Lewis Palmer High School
Monument, COSkills
- Hiring and Onboarding
- Sales Tracking
- Staff Development
- Assignment Delegation
- Decision Making
- Customer Service Expert
- Problem Solver
- Negotiator
- Effective Communication
- Vendor Relationships
- Estimate Preparation
Timeline
Collision Center Manager
Caliber Collision
03.2023 - Current
Collision Center Manager
Billion Auto Group
09.2010 - 03.2023
Collision Center Manager
Collision 1 Autobody
09.2001 - 08.2010
SPIES HECKER PAINT SCHOOL
BASF MANAGEMENT TRAINING
Advanced Collision Repair Methods
I-CAR
High School Diploma -
Lewis Palmer High School