Carly J. McLeish
Union,KY
Summary
Dedicated and experience team player with the ability to work in fast paced environments. 6+ years in program management and client facing roles with a successful track record of overseeing large and complex implementation efforts. Experience in driving large initiatives to mature security posture for enterprise companies. Passionate about opportunities that lead to a strong vision and career outlook. Seeking an opportunity where I can marry my enthusiasm for sales, program management and client facing roles.
Overview
7
7
years of professional experience
Work History
Program Account Manager
Bishop Fox
Tempe, AZ
01.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Daily management of the program and sales life cycle.
- Work cross-functionally with technical and non-technical teams.
- Regularly communicate with stakeholders.
- Work with business partners to identify and prioritize multiple projects to build a programmatic roadmap.
Customer Success Manager
Koncert IT
Cincinnati, OH
01.2018 - 12.2020
- Responsible for educating customers, providing solutions, and maintaining vendor relationships
- Build close customer relationships by anticipating needs, delivering on those needs, resolving customer issues, and overseeing the entire support process
- Controlling costs, mitigating risks, and upholding high quality service delivery
- Manage and deliver Metrics and Reporting for program performance
- Customer centric business model working as a partner with Kroger Digital and Technology located in Cincinnati, Ohio.
Education
Bachelor of Arts - Business
Thomas More College
Edgewood, KY12-2017
Skills
- Account Management
- Project Management
- Client Relationship Management
- Cross-Functional Collaboration
- Agile Methodology
Timeline
Program Account Manager
Bishop Fox
01.2021 - Current
Customer Success Manager
Koncert IT
01.2018 - 12.2020
Bachelor of Arts - Business
Thomas More College
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